Transfer Team Lead - Customer Support & Operations

iPostal1; Village of Suffern (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

iPostal1 is seeking a Transfer Team Lead in Suffern, NY. This role involves coordinating the transfer process for customers, ensuring seamless communication with mail centers, and maintaining high customer satisfaction. You will manage customer inquiries and facilitate the transition of services for affected customers. Strong active listening and communication skills are essential.

This in-office position includes paid training and requires quick learning of internal systems and processes. If you thrive in a dynamic environment, this opportunity could be for you.

Qualifications

• Strong active listening skills.
• Ability to manage a busy workload.
• Excellent verbal and written communication skills.
• Previous experience in a lead capacity preferred.

Responsibilities

• Communicate with mail centers to ensure smooth transitions.
• Notify customers of upcoming transfers and options.
• Respond to customer inquiries regarding the transfer process.
• Facilitate mail redirection from closing locations.

Skills

Active listening skills

Organizational skills

Detail-oriented

Communication skills

Results-driven mindset

Job description

iPostal1 is seeking a Transfer Team Lead in Suffern, NY. This role involves coordinating the transfer process for customers, ensuring seamless communication with mail centers, and maintaining high customer satisfaction. You will manage customer inquiries and facilitate the transition of services for affected customers. Strong active listening and communication skills are essential.

This in-office position includes paid training and requires quick learning of internal systems and processes. If you thrive in a dynamic environment, this opportunity could be for you.