Transfer Center Coordinator: Care Continuity Advocate

Emerus Holdings, Inc.; Spring (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Emerus Holdings, Inc. is seeking a admissions coordination professional to support the admission and transfer process across our hospital network.

You will coordinate hospital admissions and transfers, and communicate with a multidisciplinary team to ensure continuity of care. This role emphasizes patient-centered service, documentation accuracy, regulatory compliance, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Two years hospital-related or ER experience.
• LVN or EMT certification required.
• Healthcare transfer center experience preferred.
• Must be fluent in English (written and spoken).

Responsibilities

• Coordinate hospital admissions and transfers.
• Facilitate conference calls between providers to coordinate continuity of care.
• Identify and elevate issues, process deviations and service failures to leadership.
• Maintain regulatory compliance with CMS, EMTALA, DNV, and HIPAA.
• Maintain detailed documentation of admissions, transfers, conference calls, and related activities.
• Communicate with multidisciplinary teams including providers, nurses, administrators on-call, hospital leadership, partner facilities, and non-partner facilities.
• Establish good rapport and cooperative working relationships with transfer centers and referral sources.
• Maintain a positive, professional, and collaborative demeanor in all interactions.
• Provide superior customer service by listening, communicating empathetically and effectively.
• Adapt to change with a willing and innovative spirit.
• Meet individual and departmental goals and quality standards as assigned.
• Safeguard sensitive and confidential patient PHI in remote work environment.
• Apply clinical knowledge to gather and report appropriate clinical data for continuity of care.
• Perform other duties as assigned.

Skills

Interpersonal skills

Attention to detail

Organizational skills

Multitasking

English fluency

Education

LVN

EMT

Job description

Emerus Holdings, Inc. is seeking a admissions coordination professional to support the admission and transfer process across our hospital network.

You will coordinate hospital admissions and transfers, and communicate with a multidisciplinary team to ensure continuity of care. This role emphasizes patient-centered service, documentation accuracy, regulatory compliance, and the ability to manage multiple tasks in a fast-paced environment.