Transfer Center Coordinator

Emerus; Research Forest (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Emerus in Texas is seeking a Care Coordination Specialist to oversee admission and transfer workflows, ensuring seamless continuity of care across multidisciplinary teams.

You will facilitate inter-provider conference calls, document activities, and maintain compliance with CMS, EMTALA, HIPAA, and other regulations.

This role requires English fluency, strong organizational skills, and a professional, service-oriented demeanor.

Qualifications

• 2 years hospital related or Emergency Room experience.
• LVN or EMT, required.
• Healthcare transfer center experience, preferred.
• Superior interpersonal skills.
• Maintain a high degree of professionalism.
• Ability to manage multiple tasks simultaneously.
• Position requires fluency in English, written and oral communication.

Responsibilities

• Coordinate hospital admissions and transfers.
• Facilitate conference calls between providers to coordinate continuity of care.
• Identify, resolve, and escalate issues, process deviations, and service failures to leadership.
• Maintain regulatory compliance with CMS Conditions of Participation, EMTALA, DNV, and HIPAA.
• Adhere to company and departmental values, policies, processes, and procedures.
• Maintain detailed and accurate documentation of all admissions, transfers, conference calls, and related activities.
• Communicate accurately and timely with a multidisciplinary team including providers, nurses, administrators on-call, hospital leadership, partner facilities, and non-partner facilities.
• Establish good rapport with partner transfer centers, non-partner transfer centers, and referral sources.
• Maintain a positive, professional, and collaborative demeanor in all interactions.
• Provide superior customer service by listening and communicating empathetically and effectively.
• Adapt to change with a willing and innovative spirit.
• Meet all individual and departmental goals and quality standards.
• Safeguard sensitive PHI in remote work environment.

Skills

Interpersonal skills

Multitasking

Professionalism

Communication skills

Education

LVN

EMT

Job description

Position Overview

The purpose of this position is to provide coordination of care during the admission and transfer process. The goal of the position is to enhance the quality of patient care through innovative and cost-effective best practices. This position promotes multidisciplinary integration to ensure successful continuity of care.

Essential Job Functions

• Responsible for coordinating hospital admissions and transfers
• Facilitates conference calls between providers to coordinate continuity of care
• Identify, resolve, and escalate issues, process deviations, and service failures to leadership
• Maintain regulatory compliance with all state and federal regulatory agencies including, but not limited to, CMS Conditions of Participation, EMTALA, DNV, and HIPAA
• Adhere to all company and departmental values, policies, processes, and procedures
• Maintain detailed and accurate documentation of all admissions, transfers, conference calls, and all other activities related to essential job functions
• Communicates accurately and timely with a multi-disciplinary team including but not limited to providers, nurses, administrators on-call, hospital leadership, partner facilities, and non-partner facilities
• Establish good rapport and cooperative working relationships with partner transfer centers, non-partner transfer centers, and all other referral sources
• Maintain a positive, professional, and collaborative demeanor in all interactions (oral, telephone, written, and electronic)
• Provide superior customer service by listening, communicating empathetically and effectively in all interactions (oral, telephone, written, and electronic)
• Adapt to change with a willing and innovative spirit
• Meets all individual and departmental goals and quality standards as assigned
• Safeguard sensitive and confidential company information including patient PHI in remote work environment
• Apply clinical knowledge derived from education and experience as a foundation for gathering and reporting appropriate clinical data to ensure continuity of care
• Perform other duties as assigned

Basic Qualifications

• 2 years hospital related or Emergency Room experience, required
• LVN or EMT, required
• Healthcare transfer center experience, preferred
• Superior interpersonal skills
• Maintain a high degree of professionalism
• Ability to manage multiple tasks simultaneously
• Assume personal responsibility for actions
• Possess a strong technical aptitude
• Demonstrate a friendly and service-oriented demeanor
• Strong attention to detail, organizational skills and follow-through discipline required
• Position requires fluency in English, written and oral communication