Transfer Agency Governance & Oversight Lead

Randstad USA; Malvern (Chester County); On-site; USD 68,000 - 97,000; Full time

Job summary

Randstad USA seeks a Transfer Agent Governance & Oversight Specialist to monitor and manage operations across an MFD client portfolio. You will oversee a third-party service provider to ensure servicing, tax reporting, and reconciliations meet SLAs and regulatory requirements.

The role emphasizes liaison across internal teams and external partners, continuous improvement, and strong problem-solving abilities in a financial services setting. Location: Malvern, PA, permanent position.

Qualifications

• 5+ years of experience in transfer agency operations, fund accounting, third-party vendor governance, or middle-office operations within the financial services/asset management industry.
• Bachelor's degree preferred or 10+ years of experience in lieu of degree.
• Deep understanding of mutual fund operations, transfer agency record keeping, net settlement, omnibus reconciliation, and tax/regulatory processing rules.
• Vendor management: monitor, govern, and hold external service providers accountable to SLAs and operational metrics.
• Strong analytical and troubleshooting skills; excellent written and verbal communication for cross-functional collaboration.

Responsibilities

• Oversee the third-party provider's day-to-day execution of Transfer Agent servicing activities across client accounts.
• Monitor service delivery to ensure transaction processing, statements, confirmations, client inquiries, correspondence, web platform support, and tax reporting meet regulatory deadlines.
• Serve as a functional liaison between internal teams and external providers to resolve operational bottlenecks and maintain quality standards.
• Lead high-volume operational controls including net settlement and omnibus account reconciliations; oversee client requests and historical document processing.
• Manage specialized operational processes for institutional/advised client segments and complex account structures.
• Supervise periodic MFD activities such as fund event updates, fund mailings, forms review, public site content reviews, client alerts, and system updates.

Skills

Transfer agency operations

Vendor management

Analytical thinking

Communication

Problem solving

Education

Bachelor's degree preferred

10+ years of experience in lieu of degree

Job description

Randstad USA seeks a Transfer Agent Governance & Oversight Specialist to monitor and manage operations across an MFD client portfolio. You will oversee a third-party service provider to ensure servicing, tax reporting, and reconciliations meet SLAs and regulatory requirements.

The role emphasizes liaison across internal teams and external partners, continuous improvement, and strong problem-solving abilities in a financial services setting. Location: Malvern, PA, permanent position.