Transfer Agent Governance and Oversight Specialist

Randstad USA; Malvern (Chester County); On-site; USD 81,000 - 83,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

AD&D and Life Insurance

401K Plan

Job summary

Randstad USA is seeking a Transfer Agent Governance & Oversight Specialist to monitor, govern, and manage operational workflows across the MFD client portfolio. You will ensure the primary service provider executes servicing, transactions, reconciliations, and regulatory requirements accurately within SLAs.

The role focuses on overseeing external provider performance, resolving escalations, and maintaining high service standards for institutional client relationships.

Qualifications

• 5+ years of experience in transfer agency operations, fund accounting, third-party vendor governance, or middle-office operations within financial services.
• Deep understanding of mutual fund operations, transfer agency recordkeeping, net settlement, omnibus reconciliation, and tax/regulatory processing rules.
• Proven ability to monitor, govern, and hold external service providers accountable to SLAs.
• Analytical and troubleshooting skills to resolve complex operational issues and elevated client scenarios.

Responsibilities

• Oversee external provider execution of daily TA servicing activities across client accounts and monitor service delivery to ensure regulatory deadlines.
• Lead high-volume controls for net settlement and omnibus reconciliations, overseeing money movements and client inquiries.
• Supervise periodic MFD activities including fund events, forms, client alerts, and system updates while overseeing tax reporting.
• Identify defects and process gaps, collaborating with partners to drive remediation and workflow improvements.

Skills

Reconciliation

Transaction-related operations

Transaction processing

Document management

Education

Bachelors

Job description

As part of a strategic initiative to modernize our Transfer Agent (TA) platform, our organization is implementing a next-generation recordkeeping system designed for intermediated accounts while transitioning select legacy direct accounts - referred to as Mutual Fund Direct (MFD) - to a specialized third-party service provider model.

Under this new operating structure, our firm will retain complete client ownership and high-level governance while overseeing our external transfer agency service provider to ensure seamless execution of operational activities.

We are seeking a Transfer Agent Governance & Oversight Specialist to monitor, govern, and manage operational workflows across this MFD client portfolio. The ideal candidate will ensure that our primary service provider executes all servicing, transaction, reconciliation, and regulatory requirements accurately, completely, and within targeted SLAs.

Qualifications & Key Requirements

• Experience: 5+ years of experience in transfer agency operations, fund accounting, third-party vendor governance, or middle-office operations within the financial services/asset management industry.
• Domain Knowledge: Deep understanding of mutual fund operations, transfer agency recordkeeping, net settlement, omnibus reconciliation, and tax/regulatory processing rules.
• Vendor Management: Proven ability to monitor, govern, and hold external service providers accountable to operational metrics and SLAs.
• Problem Solving: analytical and troubleshooting skills to resolve complex operational exceptions and elevated client scenarios.
• Communication: Excellent written and verbal communication skills for cross-functional collaboration and external partner management.

Why Join Us?

This role offers a unique opportunity to help shape a new operational oversight model within a premier financial organization. You will play a critical role in maintaining high service standards for valuable client relationships while overseeing strategic third-party partnerships.

salary: $59 - $60 per hour

shift: First

work hours: 8 AM - 5 PM

education: Bachelors

Responsibilities

• Transfer Agency Operations Oversight: Oversee external provider execution of daily TA servicing activities across client accounts. Monitor service delivery—including transactions, statements, confirmations, client inquiries, web support, and tax reporting to ensure alignment with operational standards and regulatory deadlines. Act as functional liaison to resolve bottlenecks.
• Operational Process Management: Lead high-volume controls for net settlement and omnibus reconciliations. Oversee processing of money movements, transfers, adjustments, historical document requests, and elevated client scenarios, including specialized workflows for institutional/advised segments.
• Specialized MFD Operations Support: Supervise periodic MFD activities, such as fund events, mailings, forms and public site reviews, client alerts, and system updates. Oversee statutory and regulatory processes including escheatment, Coverdell ESA force liquidations, promotion/demotion workflows, cost-basis matching, and reporting.
• Issue Resolution & Process Improvement: Serve as primary contact for ad hoc MFD operational issues. Identify service defects and process gaps, collaborating with external partners to drive root-cause remediation and workflow enhancements.

Skills

• Reconciliation (5 years of experience is required)
• transaction-related operations
• transaction processing
• document management

Qualifications

• Years of experience: 5 years
• Experience level: Experienced

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

This posting is open for thirty (30) days.

Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.

Experience

• Experienced
• 5 years

Education

• Bachelors