Transcript Services Lead & Records Coordinator

USI Department of History; Evansville (IN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Full tuition fee waiver for employees,

Retirement plan with 7% contribution

Up to 10 paid vacation days per year

Job summary

University of Southern Indiana is seeking a Senior Administrative Assistant to support the Registrar's Office in Evansville. The role focuses on processing outgoing transcripts and grade changes, supervising staff, and ensuring compliance with privacy and FERPA standards.

The position is non-exempt with standard weekday hours. Responsibilities include supervising staff, processing requests, coordinating with Bursar and Business Office, and maintaining accurate records and audits.

Qualifications

• High school diploma or GED; some college coursework preferred.
• Two years of office or comparable work experience.
• Excellent interpersonal, organizational and communication skills required.
• Ability to maintain confidentiality and handle multiple tasks.

Responsibilities

• Supervise processing of transcript requests (electronic and paper).
• Coordinate transcript processing for special populations and providers; assist with billing reports.
• Assist with information technology testing and portal stability reviews.
• Monitor monthly billing statements and issue credits as needed.
• Oversee storage and distribution of hardcopy transcripts and related materials.
• Maintain hardcopy transcript storage and supplies; supervise staff.
• Supervise and train student workers in transcript processes.
• Provide clerical support and assist with registration paperwork.
• Prepare letters of certification and assist with readmissions.

Skills

Interpersonal skills

Organizational skills

Communication skills

Confidentiality

Customer service

Attention to detail

Computer proficiency

Multitasking

Supervisory ability

Education

High school diploma or GED

Some college coursework

Tools

Word processing

Spreadsheets

Email software

Internet

Job description

University of Southern Indiana is seeking a Senior Administrative Assistant to support the Registrar's Office in Evansville. The role focuses on processing outgoing transcripts and grade changes, supervising staff, and ensuring compliance with privacy and FERPA standards.

The position is non-exempt with standard weekday hours. Responsibilities include supervising staff, processing requests, coordinating with Bursar and Business Office, and maintaining accurate records and audits.