Transaction Operations Lead (Tempe)

Opendoor; Phoenix (AZ); On-site; USD 65,000 - 75,000; Full time

Job summary

Opendoor, a leading homeownership platform, is hiring a Transaction Coordinator (Transaction Management) for our in-office team in Tempe, AZ. You will own end-to-end execution across high-volume real estate transactions, coordinating across teams to meet milestones, validate data, and ensure compliance.

You will work with Zendesk and internal systems to triage tasks, communicate clearly with stakeholders, and optimize processes using AI tools to improve efficiency.

Qualifications

• Experience managing high-volume tasks with tight deadlines and high accuracy.
• Familiarity with Zendesk and internal ticketing systems.
• Ability to navigate enterprise databases and digital workflows.
• Strong written and verbal communication across teams.
• Customer-focused with empathy for end customers navigating complex milestones.

Responsibilities

• Pipeline & Workflow Execution: Manage a high-volume portfolio of active transactions, monitor milestones, track SLAs, and drive items to completion.
• Operational & Data Integrity: Validate platform documentation, perform data verification, and ensure file compliance across systems.
• Exception & Ticket Management: Triage tasks, manage partner queues, resolve blockers, and handle escalation edge cases.
• Cross-Functional Coordination: Serve as the main operational contact for internal partners and external vendors to keep workflows moving.
• Financial & Compliance Workflows: Facilitate fund transfers, documentation reviews, and regulatory verification steps.
• Process Optimization & AI: Leverage internal tools and AI automation to streamline daily tasks and identify bottlenecks.

Skills

Process-driven

Tech & tool savviness

Operational resilience

Clear communication

Customer-centric mindset

Tools

Zendesk

Ticketing systems

Enterprise databases

Internal software platforms

AI/automation tooling

Job description

Opendoor, a leading homeownership platform, is hiring a Transaction Coordinator (Transaction Management) for our in-office team in Tempe, AZ. You will own end-to-end execution across high-volume real estate transactions, coordinating across teams to meet milestones, validate data, and ensure compliance.

You will work with Zendesk and internal systems to triage tasks, communicate clearly with stakeholders, and optimize processes using AI tools to improve efficiency.