Head of Home Sales Coaching & Team Performance

Opendoor; Tempe (AZ); On-site; USD 110,000 - 170,000; Full time

Job summary

Opendoor in Tempe is seeking a Team Lead for Home Sales Advisors to coach a seven-to-eight person group, improve conversions, and deliver a simple, reliable customer experience.

You will listen to calls, provide individualized coaching, and develop scalable training while handling escalations and improving workflows. This role requires a real estate license and strong judgment for data-driven performance in a fast-growing homeownership platform.

Qualifications

• Proven experience leading a sales or customer-facing team.
• Ability to coach through calls and drive performance.
• Strong data-driven decision making using pipeline metrics.
• Experience turning coaching needs into scalable training.
• Real estate license required.

Responsibilities

• Listen to calls and review communications to coach each advisor.
• Drive data-driven performance management using sales/pipeline data.
• Identify patterns and build training to improve the whole team.
• Manage performance through closings, conversion rates and behaviors.
• Handle escalations and coordinate next steps with partners.
• Monitor pipelines and reallocate leads to sustain follow-through.
• Improve workflows to balance selling with responsive service.
• Encourage AI learning and responsible adoption.

Skills

Leadership

Coaching

Data-driven

Sales coaching

Communication

Real estate license

Job description

Opendoor in Tempe is seeking a Team Lead for Home Sales Advisors to coach a seven-to-eight person group, improve conversions, and deliver a simple, reliable customer experience.

You will listen to calls, provide individualized coaching, and develop scalable training while handling escalations and improving workflows. This role requires a real estate license and strong judgment for data-driven performance in a fast-growing homeownership platform.