Trans Housing Case Manager II - Advocacy & Access

Community Forward SF; San Francisco (CA); On-site; USD 39,000 - 48,000; Full time

Job summary

Community Forward SF is hiring a Case Manager II for the Ending Trans Homelessness initiative in San Francisco. You will manage a caseload, deliver individualized service plans, connect participants to benefits, housing resources, and eviction-prevention services, and coordinate with Housing Specialists to place clients in stable housing.

The role emphasizes trauma-informed care, de-escalation, cultural humility, and collaboration with a diverse community.

Qualifications

• Bachelor’s degree or 4 years housing-related experience.
• 1-year minimum of previous case management experience.
• Comfort with technology including Microsoft Office Suite, Google Suite, and city housing databases.
• Knowledge of and familiarity with the ONE System.
• Effective verbal and written communication skills.
• Ability to work both independently and cooperatively.
• Ability to de-escalate conflict.
• Extensive understanding of homelessness, trauma, DV/IPV, HIV/AIDS, substance use disorder and recovery, mental health disorders and neurodiversity, and systems of oppression.
• Ability to engage with others in a positive, energetic, helpful, and trauma-informed manner.
• Able to work effectively with diverse individuals who self-identify by culture, language, neighborhood, sexual identity, gender, and other definitions.
• Ability to write and speak English effectively.
• CPR and first aid certification are required within 90 days of hire.

Responsibilities

• Establish and maintain a caseload of participants, providing services including, but not limited to, advocacy, connection to community resources, benefits support, and crisis intervention.
• Meet with participants regularly to assist them in developing and executing an Individualized Service Plan that includes timelines for individual goals and objectives.
• Ensure access to resources that help stabilize participants' income through benefits advocacy, housing, medical status, and other needs, including social service systems and other agencies.
• Conduct outreach to encourage program usage, especially regarding housing placement through the program’s Housing Specialists.
• Identify participant behaviors that may jeopardize their housing and intervene when necessary to promote housing retention.
• Advocate and link participants to eviction-prevention resources to help with housing retention.
• Maintain participant files and associated documentation.
• Assist participants in developing external support systems.
• Adhere to established policies and procedures.
• Ensure that participants are treated with dignity and respect and that their needs are met while participating in the program.
• Support our mission to promote stabilization, hope, and healing for adults experiencing homelessness in San Francisco.
• Training and meeting attendance.
• Other duties as assigned.

Skills

Communication skills

De-escalation

Trauma-informed

Cultural humility

Education

Bachelor’s degree or 4 years housing-related experience

Tools

Microsoft Office Suite

Google Suite

ONE System

Job description

Community Forward SF is hiring a Case Manager II for the Ending Trans Homelessness initiative in San Francisco. You will manage a caseload, deliver individualized service plans, connect participants to benefits, housing resources, and eviction-prevention services, and coordinate with Housing Specialists to place clients in stable housing.

The role emphasizes trauma-informed care, de-escalation, cultural humility, and collaboration with a diverse community.