Traksys Support Engineer

New York Technology Partners; Richmond (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

New York Technology Partners in the United States is seeking an experienced MES Support Engineer to maintain and improve MES solutions in manufacturing environments. You will partner with shop-floor teams, ERP/WMS, and infrastructure to ensure stability and continuous improvement of operations.

You will provide Level 1 and Level 2 support, perform root cause analysis, handle data with SQL, and learn the TrakSYS platform to support future projects.

Qualifications

• 6-10+ years in manufacturing or MES environments.
• Experience supporting integrations between MES, ERP, WMS, PLCs.
• Knowledge of Windows Server, IIS, networking fundamentals, and application support.
• Experience with ServiceNow ticketing and incident management.
• Strong analytical, troubleshooting, and communication skills.

Responsibilities

• Provide Level 1 and Level 2 support for MES applications and manufacturing systems.
• Monitor MES performance, ensure availability and reliability.
• Investigate issues and perform root cause analysis.
• Coordinate resolution with Development, ERP, WMS, Infrastructure, and Business teams.
• Analyze SQL Server data, resolve data discrepancies, and troubleshoot integrations.
• Support MES configurations, interfaces, and system enhancements.

Skills

MES experience

Troubleshooting

SQL

C#/.NET

ServiceNow

Windows Server

System Integration

Communication skills

Analytical thinking

Tools

SQL Queries

Stored Procedures

C# / .NET

Job description

• The MES Support Engineer is responsible for supporting, maintaining, troubleshooting, and enhancing Manufacturing Execution System (MES) solutions used in manufacturing environments.
• This role is best suited for experienced MES professionals who have worked with other MES platforms and can quickly adapt to the TrakSYS ecosystem while supporting critical manufacturing operations.
• This role is ideal for candidates with strong shop-floor manufacturing and MES experience who may not have prior TrakSYS experience but possess the technical and functional skills required to quickly learn and support the TrakSYS platform.
• The engineer will work closely with business users, manufacturing operations teams, ERP/WMS teams, infrastructure teams, and vendors to ensure stable MES operations and continuous improvement of manufacturing systems.
• Provide Level 1 and Level 2 support for MES applications and manufacturing systems.
• Monitor MES application performance and ensure system availability and reliability.
• Investigate production support issues and perform root cause analysis.
• Coordinate issue resolution with Development, ERP, WMS, Infrastructure, Network, and Business teams.
• Analyze SQL Server databases, query data, and resolve data-related discrepancies.
• Troubleshoot MES integrations with ERP systems (SAP), WMS applications (Blue Yonder or similar), PLCs, OPC servers, and shop-floor equipment.
• Support MES configuration changes, workflows, business rules, interfaces, and system enhancements.
• Manage incidents, service requests, and problem tickets using tools such as ServiceNow.
• Maintain technical documentation, support procedures, knowledge base articles, and change records.
• Track SLAs, KPIs, recurring issues, and recommend continuous improvement opportunities.
• Support application deployments, upgrades, maintenance activities, and system validation.
• Collaborate with manufacturing teams to understand production processes and improve system effectiveness.
• Learn and develop expertise in the TrakSYS MES platform to support future project and operational requirements.

Required Skills & Qualifications

• 6-10+ years of experience in manufacturing, shop-floor systems, digital manufacturing, or MES environments, preferably within Consumer Products/CPG manufacturing.
• Good understanding of manufacturing processes, production operations, and shop-floor workflows.
• Experience supporting integrations between MES, ERP, WMS, PLCs, historians, and other manufacturing systems.
• Knowledge of Windows Server, IIS, networking fundamentals, and application support.
• Experience working with ticketing and incident management tools such as ServiceNow.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.

Hands-on experience with one or more MES platforms such as:

• Rockwell FactoryTalk ProductionCentre
• Apriso
• PAS-X
• Ignition
• AVEVA MES
• SAP MII/ME
• Tulip
• SQL Queries
• Stored Procedures
• Data Analysis and Troubleshooting
• C#

Preferred Qualifications

• Experience working in Consumer Products, Food & Beverage, Pharmaceuticals, Life Sciences, or other process/discrete manufacturing industries.
• Exposure to OPC, Kepware/KepServer, SCADA, PLC communications, and Industrial IoT systems.
• Prior experience with TrakSYS MES is a plus but not mandatory.
• Experience supporting global manufacturing operations and production support teams.

Critical Requirement

• Strong hands-on MES implementation or support experience.
• Significant shop-floor manufacturing exposure.
• Strong SQL and .NET/C# technical skills.
• Ability and willingness to quickly learn the TrakSYS MES platform.
• Capability to independently support manufacturing operations after onboarding and training.