TrakSYS MES Support Engineer

Net2Source (N2S); Richmond (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT solutions provider is seeking a TrakSYS Support Engineer to provide technical support and maintenance for MES solutions. The ideal candidate will have hands-on experience with TrakSYS MES and SQL Server, along with strong analytical and problem-solving skills. Responsibilities include monitoring system performance, troubleshooting issues, and coordinating fixes with various teams. This role offers opportunities for continuous improvement and development within a dynamic manufacturing environment.

Qualifications

• Hands on experience on TrakSYS MES (version 12 is a plus).
• Understanding of TrakSYS architecture and core configurations.
• Knowledge of SQL Server (queries, stored procedures).
• Knowledge of IIS, Windows Server, and network basics.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide Level 1 / Level 2 Support for TrakSYS MES application.
• Monitor system performance and ensure continuous up time.
• Identify root causes and coordinate fixes with teams.
• Query and analyze TrakSYS SQL Server database table.
• Troubleshoot TrakSYS integration issues with ERP and WMS.
• Handle incident management through ticketing tools.
• Maintain documentation, change logs, and knowledge base.
• Track SLAs, KPIs, and recurring issues for improvement.
• Support scheduled maintenance, upgrades, and deployments.

Skills

TrakSYS MES experience

SQL Server knowledge

Analytical skills

Understanding of IIS

Problem-solving skills

Job description

TrakSYS Support Engineer

Job Duration: 12+ Months

Job Description: The TrakSYS Support Engineer is responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, monitoring performance, and ensuring seamless MES operation across manufacturing environments.

Key Responsibilities

• Provide Level 1 / Level 2 Support for TrakSYS MES application.
• Monitor system performance and ensure continuous up time.
• Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team, Vendor team and business users.
• Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy.
• Troubleshoot TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g.,BlueYonder), and PLCs (e.g., KepServer OPC).
• Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and apply changes.
• Handle incident management and services requests through ticketing tools e.g., ServiceNow.
• Maintain support documentation, change logs, and knowledge base articles.
• Track SLAs, KPIs, and recurring issues for continuous improvement.
• Support scheduled maintenance, upgrades, and deployments.

Mandatory Skills

• Hands on experience on TrakSYS MES (version 12 is a plus).
• Understanding of TrakSYS architecture and core configurations.
• Knowledge of SQL Server (queries, stored procedures).
• Knowledge of IIS, Windows Server, and network basics.
• Strong analytical and problem-solving skills.

Company: Net2Source Inc.