TrakSYS Support Engineer

Capgemini; Richmond (VA); Sur place; USD 49 729 000 - 49 730 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Résumé du poste

Tundra Technical Solutions is seeking a skilled MES Support Engineer to maintain and troubleshoot MES solutions in manufacturing environments. The role involves working with ERP/WMS, infrastructure, and business teams to ensure stable MES operations and continuous improvement.

WIll learn TrakSYS and support deployments, upgrades, and validations. Ideal candidates have strong shop-floor manufacturing experience, hands-on MES exposure, and solid SQL/.NET/C# skills.

Qualifications

• 6–10+ years in manufacturing or MES environments.
• Hands-on experience with one or more MES platforms.
• Strong SQL and .NET/C# skills.
• Experience with integrations between MES and ERP/WMS/PLCs.
• Proficient in Windows Server & networking basics.

Responsabilités

• Provide Level 1–2 MES support and incident management.
• Analyze databases, perform data queries, and resolve discrepancies.
• Collaborate with ERP/WMS, Infra, and business teams to enhance MES.
• Support configurations, workflows, and system changes.
• Learn and apply TrakSYS MES for future requirements.

Connaissances

SQL Queries

C#

Data Analysis

Troubleshooting

ServiceNow

Windows Server

IIS

OPC/Kepware

Outils

ServiceNow

SQL Server

TrakSYS (learning)”

Description du poste

The MES Support Engineer is responsible for supporting, maintaining, troubleshooting, and enhancing Manufacturing Execution System (MES) solutions used in manufacturing environments. This role is ideal for candidates with strong shop-floor manufacturing and MES experience who may not have prior TrakSYS experience but possess the technical and functional skills required to quickly learn and support the TrakSYS platform.

The engineer will work closely with business users, manufacturing operations teams, ERP/WMS teams, infrastructure teams, and vendors to ensure stable MES operations and continuous improvement of manufacturing systems.

Provide Level 1 and Level 2 support for MES applications and manufacturing systems.

Monitor MES application performance and ensure system availability and reliability.

Investigate production support issues and perform root cause analysis.

Coordinate issue resolution with Development, ERP, WMS, Infrastructure, Network, and Business teams.

Analyze SQL Server databases, query data, and resolve data-related discrepancies.

Troubleshoot MES integrations with ERP systems (SAP), WMS applications (Blue Yonder or similar), PLCs, OPC servers, and shop-floor equipment.

Support MES configuration changes, workflows, business rules, interfaces, and system enhancements.

Manage incidents, service requests, and problem tickets using tools such as ServiceNow.

Maintain technical documentation, support procedures, knowledge base articles, and change records.

Track SLAs, KPIs, recurring issues, and recommend continuous improvement opportunities.

Support application deployments, upgrades, maintenance activities, and system validation.

Collaborate with manufacturing teams to understand production processes and improve system effectiveness.

Learn and develop expertise in the TrakSYS MES platform to support future project and operational requirements.

Required Skills & Qualifications:

6–10+ years of experience in manufacturing, shop-floor systems, digital manufacturing, or MES environments, preferably within Consumer Products/CPG manufacturing.

Hands‑on experience with one or more MES platforms such as:

• Rockwell FactoryTalk ProductionCentre
• Apriso
• PAS‑X
• Ignition
• AVEVA MES
• SAP MII/ME
• Tulip
• SQL Queries
• Stored Procedures
• Data Analysis and Troubleshooting
• C#
• Good understanding of manufacturing processes, production operations, and shop‑floor workflows.
• Experience supporting integrations between MES, ERP, WMS, PLCs, historians, and other manufacturing systems.
• Knowledge of Windows Server, IIS, networking fundamentals, and application support.
• Experience working with ticketing and incident management tools such as ServiceNow.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent verbal and written communication skills.

Preferred Qualifications:

• Experience working in Consumer Products, Food & Beverage, Pharmaceuticals, Life Sciences, or other process/discrete manufacturing industries.
• Exposure to OPC, Kepware/KepServer, SCADA, PLC communications, and Industrial IoT systems.
• Prior experience with TrakSYS MES is a plus but not mandatory.
• Experience supporting global manufacturing operations and production support teams.

Critical Requirement:

• Strong hands‑on MES implementation or support experience.
• Significant shop‑floor manufacturing exposure.
• Strong SQL and .NET/C# technical skills.
• Ability and willingness to quickly learn the TrakSYS MES platform.
• Capability to independently support manufacturing operations after onboarding and training.

The pay range that the employer in good faith reasonably expects to pay for this position is $36.98/hour - $57.79/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.