MES Support Engineer

ManpowerGroup; Richmond (VA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care FSA

Supplemental Life Insurance

Short Term and Long Term Disability

Business Travel Insurance

401(k), Plus Match

Weekly Pay

Job summary

ManpowerGroup is seeking an experienced MES Support Engineer in Richmond, VA to provide Level 1 and 2 support for MES and manufacturing systems. The role requires strong SQL Server skills and experience with multiple MES platforms, plus collaboration across ERP, WMS, and hardware teams to maintain uptime.

Ideal candidates have 6+ years in manufacturing or MES environments, proficiency in C#/.NET and web tech, and hands-on troubleshooting MES integrations with ERP/WMS systems.

Qualifications

• 6-10+ years of experience in manufacturing, shop-floor systems, digital manufacturing, or MES environments.
• Hands-on experience supporting MES platforms such as Siemens Opcenter/Camstar, Rockwell FactoryTalk ProductionCentre, Apriso PAS-X, Syncade, Ignition, AVEVA MES, SAP MII/ME, Tulip, or comparable MES.
• Strong Microsoft SQL Server experience, including SQL queries, stored procedures, and data analysis/troubleshooting.
• Strong development experience using C#/.NET Framework/.NET Core and web tech (JavaScript, HTML, CSS).
• Experience troubleshooting MES integrations with ERP (SAP), WMS (Blue Yonder or similar), PLCs, OPC servers; familiarity with ServiceNow.

Responsibilities

• Provide Level 1 and 2 MES and manufacturing systems support with timely issue resolution.
• Monitor MES performance and ensure system availability for critical operations.
• Investigate issues and perform root cause analysis to prevent recurrences.
• Coordinate resolution with Development, ERP, WMS, Infrastructure, Network, and Business teams.
• Analyze SQL Server databases and data to resolve discrepancies supporting manufacturing execution.

Skills

Manufacturing experience

MES support

SQL Server troubleshooting

C# / .NET Framework / .NET Core

Web technologies (JavaScript, HTML,CSS

ERP/WMS integration familiarity

Team collaboration

Tools

Siemens Opcenter

FactoryTalk ProductionCentre

PAS-X

Syncade

Ignition

AVEVA MES

SAP MII/ME

Tulip

ServiceNow

Job description

Our client, a manufacturing technology organization, is seeking a MES Support Engineer to join their team. As a MES Support Engineer, you will be part of the Manufacturing Systems Support team supporting manufacturing operations and business stakeholders. The ideal candidate will have strong shop-floor manufacturing and MES support experience, strong Microsoft SQL Server troubleshooting skills, and the ability to collaborate across ERP/WMS, infrastructure, and vendor teams to keep manufacturing execution systems running reliably.

Job Title:

MES Support Engineer

Location:

Richmond, Virginia

What's the Job?

• Provide Level 1 and Level 2 support for MES applications and manufacturing systems, ensuring timely resolution of production support needs.
• Monitor MES application performance and support system availability and reliability for critical manufacturing operations.
• Investigate production support issues and perform root cause analysis to prevent recurring incidents.
• Coordinate issue resolution with Development, ERP, WMS, Infrastructure, Network, and Business teams to restore service and improve stability.
• Analyze SQL Server databases, queries, and data to resolve data-related discrepancies and support accurate manufacturing execution.

What's Needed?

• 6-10+ years of experience in manufacturing, shop-floor systems, digital manufacturing, or MES environments, preferably within Consumer Products/CPG manufacturing.
• Hands-on experience supporting one or more MES platforms such as Siemens Opcenter/Camstar, Rockwell FactoryTalk ProductionCentre, Apriso PAS-X, Syncade, Ignition, AVEVA MES, SAP MII/ME, Tulip, or a comparable MES platform.
• Strong Microsoft SQL Server experience, including SQL queries, stored procedures, and data analysis/troubleshooting.
• Strong development experience using C# and .NET Framework/.NET Core, plus web technologies (JavaScript, HTML, CSS).
• Experience troubleshooting MES integrations with ERP (SAP), WMS (Blue Yonder or similar), PLCs, OPC servers, and shop-floor equipment; plus familiarity with ticketing/incident management tools such as ServiceNow.

What's in it for me?

• Opportunity to support and enhance manufacturing execution systems that directly impact shop-floor performance and continuity.
• Chance to deepen your expertise in the TrakSYS MES platform through onboarding and training, even if you have not supported TrakSYS before.
• Work in a cross-functional environment with business users, manufacturing operations, ERP/WMS teams, infrastructure, network, and vendors.
• Engage in continuous improvement by tracking SLAs, KPIs, recurring issues, and recommending system enhancements.
• Build long-term value by maintaining technical documentation, knowledge base articles, and change records that strengthen operational support.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.