TrakSYS MES Support Engineer: Hands-on & Impactful

Net2Source (N2S); Richmond (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT solutions provider is seeking a TrakSYS Support Engineer to provide technical support and maintenance for MES solutions. The ideal candidate will have hands-on experience with TrakSYS MES and SQL Server, along with strong analytical and problem-solving skills. Responsibilities include monitoring system performance, troubleshooting issues, and coordinating fixes with various teams. This role offers opportunities for continuous improvement and development within a dynamic manufacturing environment.

Qualifications

• Hands on experience on TrakSYS MES (version 12 is a plus).
• Understanding of TrakSYS architecture and core configurations.
• Knowledge of SQL Server (queries, stored procedures).
• Knowledge of IIS, Windows Server, and network basics.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide Level 1 / Level 2 Support for TrakSYS MES application.
• Monitor system performance and ensure continuous up time.
• Identify root causes and coordinate fixes with teams.
• Query and analyze TrakSYS SQL Server database table.
• Troubleshoot TrakSYS integration issues with ERP and WMS.
• Handle incident management through ticketing tools.
• Maintain documentation, change logs, and knowledge base.
• Track SLAs, KPIs, and recurring issues for improvement.
• Support scheduled maintenance, upgrades, and deployments.

Skills

TrakSYS MES experience

SQL Server knowledge

Analytical skills

Understanding of IIS

Problem-solving skills

Job description

A leading IT solutions provider is seeking a TrakSYS Support Engineer to provide technical support and maintenance for MES solutions. The ideal candidate will have hands-on experience with TrakSYS MES and SQL Server, along with strong analytical and problem-solving skills. Responsibilities include monitoring system performance, troubleshooting issues, and coordinating fixes with various teams. This role offers opportunities for continuous improvement and development within a dynamic manufacturing environment.