Training & Workflow Optimization Manager (AthenaHealth)

Privia Health; Oregon; Hybrid; USD 79,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and pet

401K and paid time off

Annual bonus - 15% target

Job summary

Privia Health is seeking a Training & Workflow Optimization Manager to oversee development, implementation, and evaluation of training programs, including in-person, eLearning, and virtual training pre and post-live.

The role requires 50% travel, collaboration with Care Centers, and iteration on process improvements to deliver measurable outcomes. Experience with athenaOne workflows and HIPAA compliance are essential.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3+ years experience in athenahealth.
• Knowledgeable about extended medical terminology.
• Must comply with HIPAA rules and regulations.

Responsibilities

• Mentor and coach a team of trainers to ensure consistent and high-quality delivery of training programs.
• Serve as the training, workflow, and configuration workstream lead for new markets and enterprise groups in established markets.
• Design, develop, and implement comprehensive training programs that meet the organization's needs.
• Evaluate and update training materials to ensure they are current and effective.
• Continue the support and development of internal athena training programs for new hires.
• Support market-based teams with issue resolution, new initiatives, and subject matter expertise
• Provide market-based teams with the direction and education needed to execute training programs through national team meetings and training.
• Acts as a SME for Privia Health's technology platform and workflows and liaison to other Privia stakeholders.
• Facilitate national training requests and resource allocation of national trainers.
• Partner with internal and external stakeholders to deliver optimal pre and post-live training experiences to Care Center providers and staff.
• Establish and maintain relationships with key stakeholders across the organization to ensure alignment and collaboration on training initiatives
• Collaborate with Clinical IT on strategic initiatives such as alpha/beta pilot opportunities, enhancement requests, and release cycles.
• Develop, lead, and execute key initiatives to operationalize key strategies through training.
• Track and report key operational and functional metrics to increase comprehension and efficiency.
• Maintains confidentiality and complies with the Health Insurance Portability and Accountability Act (HIPAA)
• Performs other duties as assigned

Skills

athenahealth experience

HIPAA compliance

Medical terminology

Education

Bachelor's degree

Job description

Privia Health is seeking a Training & Workflow Optimization Manager to oversee development, implementation, and evaluation of training programs, including in-person, eLearning, and virtual training pre and post-live.

The role requires 50% travel, collaboration with Care Centers, and iteration on process improvements to deliver measurable outcomes. Experience with athenaOne workflows and HIPAA compliance are essential.