Training Specialist - Patient Access

Cuyuna Regional Medical Center; Crosby (MS); On-site; USD 54,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings accounts

Life insurance

401(k) retirement plan

Paid time off

Educational assistance and reimburse-

Employee assistance program

Work‑life balance support

Gym membership

Job summary

Cuyuna Regional Medical Center in Crosby, MN is seeking a Training Specialist – Patient Access to lead onboarding, education, and competency development for scheduling and registration staff, ensuring accurate, patient-centered workflows.

You will serve as the EPIC scheduling expert, create training materials, deliver instruction, and support staff through system updates and process changes, balancing classroom teaching with hands-on coaching to improve performance.

Qualifications

• Minimum of three (3) years of healthcare scheduling, patient access, registration, or clinic operations experience.
• Demonstrated proficiency with EPIC EMR system and scheduling workflows.
• Equivalent combination of education and healthcare experience may be considered.
• Associate degree in Healthcare Administration, Business, Education, Health Information Management, or related field.
• Minimum of one (1) year of training, onboarding, coaching, or staff development experience.
• Experience developing training materials, standard work documentation, and competency assessments.
• Knowledge of healthcare operations, patient access functions, and regulatory requirements.

Responsibilities

• Lead onboarding, education, and competency development for Patient Access staff.
• Create training materials, deliver instruction, and support staff through system updates and process changes.
• Monitor competency, provide individualized coaching, and identify opportunities to improve performance, data integrity, and operational efficiency.

Skills

EPIC scheduling

Engaging trainer

Communication skills

Process improvement

Detail-oriented

Collaborative leader

Education

Associate degree in Healthcare Administration, Business, Education, Health Information Management, or related field

Tools

EPIC EMR system

Job description

Job Details: Job Location: Main Campus - Crosby, MN 56441. Position Type: Full‑time (1.0 FTE, 80 hours/pay period). Salary Range: $54,000.00 - $62,000.00. Job Shift: Professional. Job Category: No weekends.

Shape exceptional patient access through education and workflow excellence.

Work Location: This position is based onsite and will provide coverage at all outlying clinic locations as needed.

Join Our Team at Cuyuna Regional Medical Center. At Cuyuna Regional Medical Center (CRMC), we are more than just a healthcare organization – we are a community dedicated to making a meaningful impact. For more than 60 years, we have provided compassionate, high‑quality care in the Greater Brainerd Lakes Area and beyond. Our team is driven by a shared commitment to excellence, innovation, and putting people first – both our patients and our employees. Whether you are on the front lines of patient care or supporting operations behind the scenes, you will find a culture of collaboration, growth, and respect. If you want a career where your work truly matters, we invite you to join us at CRMC and be part of something bigger.

A Day in the Life of a Training Specialist – Patient Access

The Training Specialist leads onboarding, education, and competency development for Patient Access scheduling and registration staff, ensuring consistent, accurate, and patient‑centered workflows. This role serves as the department’s expert on EPIC scheduling and registration functions, creating training materials, delivering instruction, and supporting staff through system updates and process changes. Success requires monitoring competency, providing individualized coaching, and identifying opportunities to improve performance, data integrity, and operational efficiency. The position works closely with Patient Access leaders, providers, and cross‑functional teams to align training initiatives with organizational goals, regulatory requirements, and quality standards. This is a collaborative role that balances classroom instruction, one‑on‑one coaching, workflow optimization, and ongoing education to support continuous learning across the department.

About the Clinic Scheduling Department

In Clinic Scheduling at CRMC, our team works behind the scenes to ensure that every patient is seen, every provider’s time is maximized, and the clinic operates as seamlessly as possible. It’s a role that requires attention to detail, flexibility to adjust in real time, and adherence to established workflows for accuracy and efficiency. Whether it’s creating a visit to establish care, accommodating urgent appointment requests, or handling unexpected disruptions, we make sure that every schedule (and reschedule) is managed with precision. What makes Clinic Scheduling unique is our ability to adapt to changes while ensuring a positive and professional experience for every patient we assist. If you have the patience, persistence, and problem‑solving skills to keep clinic schedules running, join us in Clinic Scheduling at CRMC.

Ideal Candidate (What will make you a great fit!)

• EPIC scheduling and registration expertise
• Engaging trainer and coach
• Strong communication and presentation skills
• Process improvement mindset
• Organized and detail‑oriented
• Collaborative and approachable leader

Qualifications

Required:

• Minimum of three (3) years of healthcare scheduling, patient access, registration, or clinic operations experience
• Equivalent combination of education and healthcare experience may be considered
• Demonstrated proficiency with EPIC EMR system and scheduling workflows

Preferred:

• Associate degree in Healthcare Administration, Business, Education, Health Information Management, or related field
• Minimum of one (1) year of training, onboarding, coaching, or staff development experience
• Experience developing training materials, standard work documentation, and competency assessments
• Knowledge of healthcare operations, patient access functions, and regulatory requirements

Compensation and Benefits

• Starting salary range: $54,000.00 – $62,000.00 (actual pay depends on experience, education, certifications, and market conditions)
• Medical insurance, dental insurance, and vision insurance
• Health savings accounts, life insurance, and employer contributions to a 401(k) retirement plan
• Paid time off, 401(k) and 457(b) plans, educational assistance and reimbursement, employee assistance program
• Work‑life balance support, gym membership and other discounts, employee recognition programs

A full job description is provided when an interview is scheduled. If needed, you may request a copy earlier by emailing us at [e-mail].

CRMC is an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veteran). If you need an accommodation during the application process, please call 218‑546‑4415 or email [e-mail] for assistance.