Training Specialist: New Hire Coach & Certifications

Alorica Inc.; Tucson (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

Alorica Inc. is seeking a Training Specialist to support our training department by educating, testing, and coaching new hires on account-specific curricula.

You'll conduct classroom sessions, provide follow-up coaching, and participate in certification activities while collaborating with cross-functional teams to ensure program success. This role requires strong communication, organization, and the ability to manage multiple training events in a fast-paced contact-center environment.

Responsibilities

• Conduct new hire training in a classroom setting
• Conduct follow-up one-on-one training when necessary
• Conduct refresher training sessions
• Conduct certification sessions
• Attend training meetings
• Attend training/quality assurance meetings
• Assist training department with any other necessary functions
• Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.

Skills

Training delivery

Coaching

Job description

Alorica Inc. is seeking a Training Specialist to support our training department by educating, testing, and coaching new hires on account-specific curricula.

You'll conduct classroom sessions, provide follow-up coaching, and participate in certification activities while collaborating with cross-functional teams to ensure program success. This role requires strong communication, organization, and the ability to manage multiple training events in a fast-paced contact-center environment.