In-Office Training Specialist

Colonial Group; Harlingen (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Advanced Call Center Technologies is seeking a Trainer to facilitate company and client training programs for current and new employees. The role reports to the Manager, Training & Quality and sits in the Training department. You will deliver classroom and on-the-job training, prepare materials, track progress, and coach at-risk employees to improve performance.

You’ll maintain rosters, reports, and ensure alignment with client guidelines. Direct supervision spans 10–30 trainees per session.

Qualifications

• Education and experience aligned with training in a call center environment.
• Minimum of one year of related call center experience; supervisor or training experience preferred.
• Strong communication skills, including public speaking and written reporting are required.

Responsibilities

• Delivers training on program content, product information, and client expectations to students in a classroom environment.
• Facilitates training programs according to company and client guidelines.
• Prepares training classroom, materials, and instruction manuals.
• Develops and implements job aids for trainees.
• Tracks and reports progress of the training class.
• Identifies at-risk employees and implements coaching plans for improvement.
• Maintains class rosters, attrition and weekly productivity reports.

Skills

Public speaking

Written reports

Analytical ability

Problem solving

Time management

Education

High School diploma/GED; Associate’s degree or some college preferred

Tools

Windows OS

MS Word

MS Excel

MS Outlook

Web-based environment

Job description

Advanced Call Center Technologies is seeking a Trainer to facilitate company and client training programs for current and new employees. The role reports to the Manager, Training & Quality and sits in the Training department. You will deliver classroom and on-the-job training, prepare materials, track progress, and coach at-risk employees to improve performance.

You’ll maintain rosters, reports, and ensure alignment with client guidelines. Direct supervision spans 10–30 trainees per session.