Learning Delivery Associate

Alorica Inc.; Tucson (AZ); Presencial; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

Alorica Inc. is seeking a Training Specialist to support our training department by educating, testing, and coaching new hires on account-specific curricula.

You'll conduct classroom sessions, provide follow-up coaching, and participate in certification activities while collaborating with cross-functional teams to ensure program success. This role requires strong communication, organization, and the ability to manage multiple training events in a fast-paced contact-center environment.

Responsabilidades

• Conduct new hire training in a classroom setting
• Conduct follow-up one-on-one training when necessary
• Conduct refresher training sessions
• Conduct certification sessions
• Attend training meetings
• Attend training/quality assurance meetings
• Assist training department with any other necessary functions
• Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.

Conocimientos

Training delivery

Coaching

Descripción del empleo

GET TO KNOW ALORICA

At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.

JOB RESPONSIBILITIES

• Conduct new hire training in a classroom setting
• Conduct follow-up one-on-one training when necessary
• Conduct refresher training sessions
• Conduct certification sessions
• Attend training meetings
• Attend training/quality assurance meetings
• Assist training department with any other necessary functions
• Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.

OTHER RELATED DUTIES

• Conduct new hire training in a classroom setting
• Conduct follow-up one-on-one training when necessary
• Conduct refresher training sessions
• Conduct certification sessions
• Attend training meetings
• Attend training/quality assurance meetings
• Assist training department with any other necessary functionsConducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.