Training Specialist II

Advocates; Westborough (MA); On-site; USD 55,000 - 60,000; Full time

Job summary

Advocates in Westborough, MA is seeking a Training Specialist II to deliver trainings, coordinate the training calendar, and maintain the Learning Management System to support a robust employee development program.

This in-person role requires a Bachelor's Degree, 1–2 years in training or human services, strong communication and presentation skills, and the ability to work independently within a team. The starting salary is $55,000–$60,000 per year.

Qualifications

• Deliver trainings using varied instructional techniques.
• Strong communication and presentation skills for adult learners.
• Familiarity with or willingness to learn LMS.

Responsibilities

• Deliver trainings to employees using various instructional techniques.
• Ensure quality improvement through observations, mentorship, and coaching of facilitators.
• Assist in creating and developing training curriculums.
• Develop training calendar and enter sessions into the LMS.
• Maintain LMS and generate reports.
• Provide LMS support to employees.
• Submit attendance records for certificates.
• Maintain CPR/First Aid and crisis management certifications.
• Participate in supervision and staff meetings.
• Adhere to Advocates Way and HR policies.
• Follow agency performance standards.

Skills

Presentation skills

Interpersonal skills

Adult learning

Multitasking

Organizational skills

Communication

Education

Bachelor's degree in Education, Human Services or related field

Tools

Microsoft Office

PowerPoint

Learning Management System (LMS)

Job description

Overview

Salary: $55,000-60,000

The Training Specialist II facilitates trainings in core certifications and other areas of professional development; schedules and maintains a catalogue of trainings and facilitators and works in collaboration with the training and development team to ensure a robust employee training program.

This position is in-person based in Westboro/Marlborough, Monday through Friday 8:30am-4:30pm.

Minimum Education Required

Bachelor's Degree

Responsibilities

• Deliver trainings to employees using a variety of instructional techniques. Trainings to include CPR/First Aid, Crisis Intervention, New Hire Orientation, and additional trainings as required.
• Ensure continuous quality improvement through observations, assessments, mentorship, and coaching of facilitators. Ensure facilitators maintain appropriate credentials and certifications to conduct trainings.
• Assist in the creation and development of training curriculums that meet the needs of the organization and are aligned with the agency values and mission.
• Develop training calendar and ensure sessions and courses are entered into the Learning Management System. Schedule additional facilitators and interpreters, as needed.
• Assist in maintenance of the LMS. Add course content, monitor attendance records, update employee training data., generate reports.
• Provide support to employees in the use of the Learning Management System.
• Submit training attendance records to third party vendors to obtain certificates.
• Maintain required certification to train in CPR/First Aid and crisis management.
• Attend and actively participates in supervision and staff meetings.
• Adhere to all principles related to the Advocates Way.
• Ensure that clients are treated with dignity and respect in accordance with Advocates’ Human Rights Policy.
• Perform all duties in accordance with agency policies and procedures.
• Strictly follow all agency Performance Standards.

Qualifications

• BA in Education, Human Services or related field.
• 1-2 years’ experience in training or human services.
• Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations.
• Excellent written, verbal, interpersonal and presentation skills that engage adult learners.
• Must have strong computer skills. Experience with Microsoft Office- PowerPoint required. Familiarity with or willingness to learn to use Learning Management Systems.
• Ability to maintain confidentiality of information
• High energy level, superior interpersonal skills, ability to work independently as well as part of a team.
• Must possess ability to multi-task in fast paced environment and maintain a professional level of customer service at all times.
• Must have strong organizational skills and attention to detail.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.