Training Coordinator (153)

Lifeworks; Westwood (MA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

403(b) matching up to 3%

Staff Retention Bonus $2,000

Health insurance with employer contrib

4.4 weeks PTO

Disability and life insurance

Tuition reimbursement

Flexible spending account

Job summary

Lifeworks in Westwood, MA is seeking a Training Coordinator to design, deliver, and coordinate employee training programs across the organization.

The role focuses on assessing training needs, managing logistics, evaluating program effectiveness, and maintaining data in Relias, Paycor, EHR, and HCSIS systems. A Bachelor's degree with 3–5 years of related experience is preferred.

Qualifications

• Bachelor's degree from a four-year college or university with 3–5 years of related experience, or a high school diploma/GED with 8 years of relevant experience.
• CPR, First Aid certification, Medical Administration certification.
• Must pass Fingerprint background check, CORI, DPPC and driving background checks.
• Experience working with individuals with ID/DD.
• Valid driver’s license in the state of residence.
• Excellent verbal and written communication skills.

Responsibilities

• Perform Training Needs Assessments to identify employee skills and knowledge gaps in conjunction with the Performance Management process.
• Utilize surveys, interviews and consultation in determining organizational training needs.
• Deliver education and training programs using instructional techniques, including presentations during new employee orientations and at various meetings; seek outside education and training programs when required.
• Assist in the evaluation process to measure the effectiveness and impact of education and training initiatives; develop and implement surveys as needed.
• Oversee logistics, including purchase requisitions, class scheduling, equipment setup and enrollment coordination for all education and training.
• Conduct evaluations of instructor performance to ensure high-quality training delivery.
• Serve as point of contact to all organizational departments to effectively manage and deliver education and training programs.
• Manage the Relias/Paycor integration and relationship; monitor, assign, and manage training, as well as certification expiration alerts; manage the agency training calendar and employee completed trainings tracking system.
• Enter employee data into EHR system, Relias, and HCSIS systems; act as an internal help desk for these systems and others as assigned.

Skills

Verbal communication

Written communication

ID/DD experience

Driver's license

Education

Bachelor's degree

High school diploma or GED

Tools

Relias

Paycor

HCSIS

EHR systems

Job description

Training Coordinator

Salary: $55,000-60,000

Location: Westwood

Shift: Monday - Friday 8:30am-4:30pm

As a member of our team, we are here to support you as we provide creative opportunities and services to adults with developmental and intellectual disabilities. Lifeworks isn't just a job; it is an opportunity for a fulfilling career with a purpose. We offer competitive pay and excellent benefits in a rewarding and supportive environment.

Responsibilities

• Perform Training Needs Assessments to identify employee skills and knowledge gaps in conjunction with the Performance Management process.
• Utilize surveys, interviews and consultation in determining organizational training needs.
• Deliver education and training programs using instructional techniques, including presentations during new employee orientations and at various meetings; seek outside education and training programs when required.
• Assist in the evaluation process to measure the effectiveness and impact of education and training initiatives; develop and implement surveys as needed.
• Oversee logistics, including purchase requisitions, class scheduling, equipment setup and enrollment coordination for all education and training.
• Conduct evaluations of instructor performance to ensure high-quality training delivery.
• Serve as point of contact to all organizational departments to effectively manage and deliver education and training programs.
• Manage the Relias/Paycor integration and relationship; monitor, assign, and manage training, as well as certification expiration alerts; manage the agency training calendar and employee completed trainings tracking system.
• Enter employee data into EHR system, Relias, and HCSIS systems; act as an internal help desk for these systems and others as assigned.
• Develop cooperative training relationships with other agencies and statewide organizations to increase training resources.
• Responsible for oversight and management of training documentation, including preparation of all training documentation necessary for the Quality Assurance and Human Resources departments and for all internal and external program reviews, including National Accreditation and state licensing.
• Provide back‑up support to the Quality Assurance team in additional areas of compliance, such as creating/updating reports, participating in program inspections, financial reviews and medication audits.

Requirements

• Bachelor's degree from a four‑year college or university, plus three to five years of related experience; alternatively, high school diploma/GED plus eight years of relevant experience if no degree.
• CPR, First Aid certification, Medical Administration certification.
• Must be able to pass Fingerprint background check, CORI, DPPC and driving background checks.
• Experience working with individuals with ID/DD.
• Valid driver’s license in the state of residence.
• Excellent verbal and written communication skills.

Benefits

• 403(b) matching up to 3%
• $2,000 Staff Retention Bonus after 1 year
• Health insurance with two plan choices and 75% employer contribution; benefits available upon hire include dental, vision and short‑term disability.
• 4.4 weeks of paid time off in the first year of employment.
• Long‑term disability insurance and life insurance free for employees.
• Tuition reimbursement.
• Flexible spending account.

Lifeworks, Inc. believes diversity strengthens the value of our workplace and communities. We are proud to be an Equal Opportunity Employer.

Disclaimer

This job profile identifies the general duties and minimum level of skills required to perform this job. It is not intended to represent a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned. The employee can be responsible for all other duties as assigned by supervisor. Employment at Lifeworks is on an at‑will basis. This means that the employee or employer may terminate employment at any time, for any reason or for no reason and with or without prior notice. Nothing in this job description or employee handbook creates an employment agreement, express or implied, or any other agreement between an employee and Lifeworks.