Training Specialist

Net2Source (N2S); Los Angeles (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Net2Source (N2S) is seeking an IT Training Specialist to deliver end-user training, new employee onboarding, and post-implementation optimization across Cerner clinical applications in a healthcare setting.

You will design and develop training materials, schedule classes, and evaluate program effectiveness using in-person and eLearning formats.

Qualifications

• Bachelor's degree in a related field.
• 2–3 years IT virtual and in-person training in healthcare.
• Competency in Ambulatory and Inpatient Cerner applications.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio).
• Experience training business apps such as ServiceNow, Kronos, Lawson (a plus).
• Ability to understand business and clinical workflows.
• Experience writing eLearning scripts (a plus).
• Experience developing training materials (guides, job aids, videos).
• Experience in a large and dynamic project environment preferred.

Responsibilities

• Present information using varied instructional techniques and formats.
• Schedule classes based on classroom and instructor availability.
• Create self-paced learning avenues using video and computer-based tools.
• Organize and develop training manuals and guides and course materials.
• Develop classroom-style training programs for new applications and hardware.
• Monitor, evaluate, and record training activities and program effectiveness.
• Evaluate training materials prepared by instructors.
• Assess training needs via surveys, interviews, focus groups, and managers.
• Design and direct orientation and training for IT applications.
• Keep up with technology developments by reading current journals and articles.

Skills

IT training

Training experience

Cerner

Microsoft Office

ServiceNow

Kronos

Lawson

Workflows understanding

eLearning scripts

Training materials

Education

Bachelor's degree in a related field

Tools

Cerner

Microsoft Office

Visio

eLearning tools

Job description

• An IT Training Specialist is needed to serve in the capacity of an educator in which s/he will perform a range of educational support roles for newly implemented technology and applications including end user training, new employee training, post implementation optimization and stabilization training, remediation training and instructional design and development of a collection of educational settings such as computer lab learning, eLearning, webinars, classroom, large conference rooms, etc.
• The Training Specialist will also be responsible for small project management initiatives and investigating intermittent technical problems.
• Bachelor's Degree in a related field required.
• Minimum 2-3 years of proven IT virtual and in-person training experience, in a healthcare setting.
• Competency in both Ambulatory and Inpatient Cerner clinical bundle of applications
• Proficiency in the use of Microsoft Office suite of applications, including but not limited to Word, Excel, PowerPoint, Office, and Visio
• Experience training business applications such as ServiceNow, Kronos, Lawson, etc., is a plus
• Ability to understand business and clinical application workflows
• Experience writing eLearning scripts is a plus
• Hands-on experience developing a range of training materials, including but not limited to participant guides, job aids, quick reference guides, and short video tutorials
• Experience working in a large and dynamic project environment preferred
• Proven track record of excellence and commitment as a professional

Accountabilities:

• Present information, using a variety of instructional techniques and formats such as role playing, team exercises, group discussions, videos, and lectures.
• Schedule classes based on the availability of classrooms, equipment, and instructors.
• Create \"self-paced” learning avenues using video, audio, and other computer-based learning tools.
• Organize and develop, or obtain, training procedure manuals and guides, and course materials such as handouts and visual materials.
• Develop specific classroom-style training programs for new applications and hardware.
• Monitor, evaluate, and record training activities and program effectiveness.
• Evaluate training materials prepared by departmental instructors, such as outlines, text, and handouts.
• Assess training needs through surveys, interviews with employees, focus groups, and/or consultation with managers, or end-users.
• Design, plan, organize, direct orientation and training for employees on Information Technology applications.
• Keep up with technology developments in the area of expertise by reading current journals, books, and magazine articles.