Technology Adoption Specialist I

CHSGa; Macon (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

CHSGa IT seeks an IT trainer to deliver instructor-led sessions, both in-person and virtual, on core technology tools including Microsoft 365. The role involves creating guides and resources, answering basic questions, and gathering feedback to improve training quality.

A Bachelor's degree in a related field is required; experience with Microsoft 365 training and healthcare settings is preferred. The position emphasizes service, teamwork, and ongoing professional development.

Qualifications

• Bachelor’s degree or equivalent in a related field with tech training/education experience.
• Experience delivering or developing training for Microsoft 365 or enterprise tools preferred.
• Healthcare or regulated industry experience advantageous.

Responsibilities

• Deliver instructor-led in-person and virtual training sessions on core technology tools.
• Develop job aids, user guides, and learning resources for enterprise tools.
• Respond to basic technology questions and direct users to resources.
• Gather feedback to improve training materials and delivery.
• Engage in self-learning to expand knowledge across healthcare and tech domains.
• Promote image and reputation of the System through servant leadership.
• Contribute to committees, workgroups, and project management activities.
• Perform other duties to ensure system success.

Skills

Customer service focus

Explain technical concepts

Microsoft 365

Organizational skills

Willingness to learn

Written and verbal communication

Education

Bachelor’s degree in Information Systems, Education, Communications, Business Administration, Healthcare Management, or related discipline

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Join us at CHSGa IT – a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion in a non-profit, mission-driven organization that’s known for the highest level of care in our communities

Essential Duties And Responsibilities

• Deliver instructor-led in-person and virtual training sessions on core technology tools.
• Assist in developing job aids, user guides, and learning resources for technology tools such as those found in Microsoft 365 Cloud Services and other enterprise applications.
• Respond to basic technology questions and direct users to appropriate resources.
• Gather feedback from participants to improve training materials and delivery.
• Proactively engage in ongoing self-learning activities to continuously expand knowledge and understanding across supported areas and related healthcare and technology domains, contributing to improved efficiency and quality of support provided.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.

Skills And Abilities

• Strong interpersonal and communication skills with a customer-service focus.
• Ability to explain technical concepts in clear, relatable language.
• Basic understanding of Microsoft 365 and related collaboration tools.
• Strong organizational skills and attention to detail.
• Willingness to learn new technologies and instructional methods.
• Excellent written and verbal communication skills.

Minimum Qualifications

Bachelor’s degree in Information Systems, Education, Communications, Business Administration, Healthcare Management, or a closely related discipline; or an equivalent combination of education, certification, and directly relevant experience in technology training, user support, instructional design, or digital adoption.

Experience delivering or developing training for Microsoft 365, collaboration platforms, or other enterprise technology tools is preferred.

Experience working in a healthcare or other regulated industry is advantageous.

Computer Application Skills

This role requires mastery of the Microsoft Office suite of applications:

• Microsoft Excel (data manipulation, complex formulas, macros, pivot tables, dashboards, and visualization tools)
• Microsoft Word (advanced formatting, automated templates, styles management, professional document production)
• Microsoft PowerPoint (advanced slide design, animations, embedded media, professional-level presentations)
• Microsoft Outlook

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