Technical Trainer

Green Key Resources; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Green Key Resources is seeking an IT Training & Staff Development Specialist to support technology adoption, onboarding, and ongoing professional development. You will deliver engaging technology training, maintain materials, manage the LMS, and collaborate with leadership to enhance employee development.

The ideal candidate communicates well, enjoys helping others learn, and can translate technical concepts into practical guidance for diverse audiences.

Qualifications

• Approximately 3 years of experience in a professional services environment, preferably supporting technology training, employee development, onboarding, or end-user education programs.
• Strong presentation, facilitation, and public speaking abilities.
• Excellent written and verbal communication skills.
• Ability to explain technical concepts in a clear, user-friendly manner to audiences with varying levels of technical expertise.
• Experience creating training materials, documentation, and instructional content.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Self-motivated and capable of working independently while collaborating effectively with cross-functional teams.

Responsibilities

• Deliver instructor-led and individual training sessions on business applications and technology tools.
• Develop and facilitate training programs for both new and existing employees.
• Provide personalized coaching and support to users requiring additional technology assistance.
• Serve as the primary point of contact for training-related requests and coordinate follow-up sessions as needed.
• Promote user adoption of technology solutions through effective communication and educational initiatives.
• Lead technology onboarding programs for new hires and ensure employees are equipped to effectively utilize organizational systems and applications.
• Support staff development initiatives by identifying training opportunities and assisting with the creation of learning programs.
• Partner with operational and administrative leadership to enhance employee development and onboarding processes.
• Assist with the rollout of new technology solutions and related training efforts.
• Create, update, and maintain user guides, reference materials, training documentation, and instructional content.
• Ensure all learning resources remain accurate, relevant, and aligned with current technology platforms.
• Develop both instructor-led and self-service training materials to support diverse learning styles.
• Maintain documentation standards and training best practices across all educational content.
• Administer and maintain the organization's Learning Management System (LMS).
• Organize, update, and manage training content to ensure accessibility and ease of use.
• Track training participation and support ongoing improvements to learning programs.
• Collaborate with internal stakeholders and external training partners to develop new educational content and initiatives.

Skills

Communication

Public speaking

Training materials development

LMS administration

Stakeholder collaboration

Tools

LMS systems

Microsoft Office

Document management systems

Job description

A well-established professional services organization is seeking an IT Training & Staff Development Specialist to support technology adoption, employee onboarding, and ongoing professional development initiatives. This role will be responsible for delivering engaging technology training programs, maintaining training materials, supporting learning management systems, and partnering with operational leadership to enhance employee development efforts.

The ideal candidate is an excellent communicator who enjoys helping others learn, has experience supporting users in a professional environment, and can translate technical concepts into practical, easy-to-understand guidance.

Key Responsibilities

Technology Training & User Education

• Deliver instructor-led and individual training sessions on business applications and technology tools.
• Develop and facilitate training programs for both new and existing employees.
• Provide personalized coaching and support to users requiring additional technology assistance.
• Serve as the primary point of contact for training-related requests and coordinate follow-up sessions as needed.
• Promote user adoption of technology solutions through effective communication and educational initiatives.

Onboarding & Staff Development

• Lead technology onboarding programs for new hires and ensure employees are equipped to effectively utilize organizational systems and applications.
• Support staff development initiatives by identifying training opportunities and assisting with the creation of learning programs.
• Partner with operational and administrative leadership to enhance employee development and onboarding processes.
• Assist with the rollout of new technology solutions and related training efforts.
• Create, update, and maintain user guides, reference materials, training documentation, and instructional content.
• Ensure all learning resources remain accurate, relevant, and aligned with current technology platforms.
• Develop both instructor-led and self-service training materials to support diverse learning styles.
• Maintain documentation standards and training best practices across all educational content.

Learning Management & Program Support

• Administer and maintain the organization's Learning Management System (LMS).
• Organize, update, and manage training content to ensure accessibility and ease of use.
• Track training participation and support ongoing improvements to learning programs.
• Collaborate with internal stakeholders and external training partners to develop new educational content and initiatives.

Cross-Functional Collaboration

• Work closely with IT teams to stay informed of software enhancements, system updates, and emerging technologies.
• Partner with business leaders to identify training needs and recommend solutions that improve productivity and user satisfaction.
• Contribute ideas that help increase technology adoption and operational efficiency across the organization.

Qualifications

Required

• Approximately 3 years of experience in a professional services environment, preferably supporting technology training, employee development, onboarding, or end-user education programs.
• Strong presentation, facilitation, and public speaking abilities.
• Excellent written and verbal communication skills.
• Ability to explain technical concepts in a clear, user-friendly manner to audiences with varying levels of technical expertise.
• Experience creating training materials, documentation, and instructional content.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Self-motivated and capable of working independently while collaborating effectively with cross-functional teams.

Preferred

• Experience supporting legal, financial services, consulting, or other professional services organizations.
• Familiarity with document management systems, Microsoft Office applications, and other enterprise business software.
• Experience administering or managing Learning Management Systems (LMS).
• Background in onboarding, employee development, or learning and development initiatives.
• Exposure to change management, technology adoption, or user engagement programs.

What You'll Bring

• A passion for teaching and helping others succeed.
• Exceptional interpersonal and relationship-building skills.
• A customer-service mindset with a focus on creating positive user experiences.
• Strong attention to detail and commitment to continuous improvement.
• The ability to balance technical knowledge with effective communication and training delivery.
• A collaborative approach to supporting organizational growth and development.

This is an excellent opportunity for a training professional who enjoys combining technology, education, and employee development while helping users maximize the value of the tools and systems that support their day-to-day success.