Training Solution Consultant

Snowbird Agility Inc; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Snowbird Agility Inc. is seeking a Training Solution Consultant to serve as an embedded training and user-support resource for an assigned Tier 1 SME team.

The consultant will help ensure end users receive timely, site-specific support, identify refresher-training needs, provide input on training-content updates, and strengthen adoption of processes, systems, and tools supported by the Tier. The role requires coordinating refresher training, maintaining materials, and collaborating with SMEs,

Qualifications

• Experience delivering training and end-user support in business/operational/technical environments.
• Experience with Oracle Health EHR including end-user training, adoption, and workflow changes.
• Ability to translate complex clinical, operational, or system processes into clear learning content and user guidance.
• Strong facilitation, presentation, communication, and stakeholder-management skills.
• Experience identifying learning needs and recommending training or performance-support solutions.
• Ability to work independently while collaborating as an embedded cross-functional team member.
• Proficiency with common virtual collaboration, presentation, and documentation tools.

Responsibilities

• Embed within the assigned Tier 1 SME team and understand its workflows, processes, systems, user populations, and training materials.
• Advise SMEs on updates to training content prompted by workflow changes, system enhancements, or recurring issues.
• Maintain training materials, FAQs, job aids, and user-facing resources in partnership with content owners and SMEs.
• Participate in communities of practice, Tier meetings, office hours, and working sessions.
• Serve as a primary coordinator for site-specific user-support and refresher-training requests.
• Coordinate with local site contacts and other support functions to deliver training and support consistently.
• Facilitate instructor-led classes, virtual sessions, office hours, and drop-in support sessions.
• Assess training gaps and user feedback to recommend interventions.
• Track training activity and user feedback; provide updates to the Tier team with recommendations.
• Identify appropriate modalities (coaching, job aids, microlearning) based on gap urgency and complexity.
• Deliver or coordinate refresher training and learning-support resources as needed.
• Validate proficiency after interventions to ensure gaps are addressed.
• Support change-management and communications activities related to new workflows, tools, or training materials.

Skills

Training delivery

Facilitation

End-user support

Stakeholder management

Independent work

Organizational skills

Virtual collaboration tools

Tools

Virtual collaboration platforms

Documentation tools

Job description

Training Solution Consultant supporting Tier 1 and Solution Teams.

The Training Solution Consultant will serve as an embedded training and user-support resource for an assigned Tier 1 Subject Matter Expert (SME) team. The consultant will help ensure end users receive timely, site-specific support; identify and coordinate refresher-training needs; provide input on training-content updates; and strengthen adoption of processes, systems, and tools supported by the Tier.

The consultant is expected to become an integrated member of the assigned Tier team and act as a connector among end users, SMEs, training stakeholders, local sites, and the Access and Training program offices.

Requirements

Key Responsibilities

• Embed within the assigned Tier 1 SME team and develop a working understanding of its workflows, processes, systems, user populations, and training materials.
• Advise SMEs and training owners on needed changes to training content, including updates prompted by workflow changes, system enhancements, policy changes, or recurring user issues.
• Help maintain training materials, FAQs, job aids, communications, and other user-facing resources in partnership with content owners and SMEs.
• Participate in established communities of practice, Tier meetings, office hours, working sessions, and other stakeholder forums.

Deliver:

• Serve as a primary coordinator for site-specific user-support and refresher-training requests.
• Coordinate with local site contacts and other support functions to ensure training and support are delivered consistently and aligned with business needs.
• Facilitate instructor-led classes, virtual sessions, office hours, and drop-in support sessions when required.
• Assess reported training gaps, recurring questions, user feedback, and adoption issues to recommend appropriate support interventions.
• Track support themes, training activity, recurring issues, and user feedback; provide regular updates and recommendations to the Tier team.
• Identify the appropriate modality, coaching, job aid, microlearning, or refresher, based on the urgency and complexity of the gap.
• Deliver or coordinate refresher training, targeted coaching, demonstrations, facilitation, job aids, and other learning-support resources as needed.
• Validate proficiency following interventions to confirm gaps have been addressed sufficiently.
• Support change-management and communications activities associated with new or revised workflows, tools, system functionality, or training materials.

Required Qualifications

• Experience delivering training, facilitating workshops, or providing end-user support in a business, operational, technical, or healthcare environment.
• Experience with the Oracle Health Electronic Health Record (EHR), including end-user support, workflow training, adoption, optimization, system implementation, onboarding, Oracle Health maintenance training, or system-related process changes.
• Ability to translate complex clinical, operational, or system processes into clear, practical learning content and user guidance.
• Strong facilitation, presentation, communication, and stakeholder-management skills.
• Experience identifying learning needs and recommending appropriate training or performance-support solutions.
• Ability to work independently while collaborating closely as an embedded member of a cross-functional team.
• Strong organizational skills, including the ability to manage multiple requests, priorities, and follow-up activities.
• Proficiency with common virtual collaboration, presentation, and documentation tools.

Preferred Qualifications

• Experience with the Federal Electronic Health Record (FEHR), including its clinical, operational, training, implementation, or end-user-support environment.
• Experience supporting enterprise EHR implementations, process transformation, or large-scale change initiatives.
• Experience developing or maintaining training materials, job aids, knowledge articles, FAQs, and facilitator guides.
• Familiarity with learning-management systems, virtual-learning platforms, or knowledge-management tools.
• Experience supporting geographically distributed sites, facilities, or diverse user groups.
• Prior experience in a consulting or contractor role supporting client teams.
• A documented understanding of the assigned Tier’s training, adoption, and end-user-support needs.
• Coordination and delivery of site-specific refresher training, coaching, office hours, and other user-support activities.
• Active participation in Tier meetings, classes, working sessions, and communities of practice.
• Recommendations for training-content revisions, new job aids, FAQs, and other user-support resources.
• Periodic reporting on training activity, user feedback, recurring issues, emerging risks, and improvement opportunities.
• Ongoing collaboration with Tier SMEs to improve end-user readiness, confidence, and adoption of Oracle Health EHR workflows and related tools.