IT Trainer 4

Mbi Llc; Richmond (VA); Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare technology company is seeking an Application Trainer to deliver effective training for the Electronic Health Records application. This role involves designing and developing training materials while collaborating with various teams. Ideal candidates will possess a Bachelor's degree in a related field and 2–5 years of experience in application training. Strong communication, presentation skills, and the ability to explain technical concepts are essential for success in this position, which may require travel for on-site training sessions.

Qualifications

• 2–5 years of experience in application training.
• Experience in user education and software implementation.
• Analytical mindset with attention to detail.

Responsibilities

• Deliver instructor‑led and virtual training sessions.
• Develop training materials, including user guides and e-learning modules.
• Support application rollouts through targeted training initiatives.

Skills

Strong presentation and facilitation skills

Excellent verbal and written communication

Strong organizational and time-management abilities

Ability to explain technical concepts clearly

Adaptability to different learning styles

Education

Bachelor’s degree in Education or related field

Tools

PowerPoint

LMS platforms

Video authoring software

Job description

The Application Trainer is responsible for delivering effective end‑user training for the Electronic Health Records application to ensure successful adoption, usability, and ongoing proficiency.

This role designs, develops, and delivers training programs, documentation, and learning materials while working closely with Health Services, Health IT, and vendor teams.

Key Responsibilities

• Deliver instructor‑led and virtual training sessions for new and existing applications
• Develop and maintain training materials, including user guides, quick reference sheets, videos, and e‑learning modules
• Customize training content based on user roles, workflows, and system configurations
• Conduct training needs assessments and recommend appropriate learning approaches
• Support application rollouts, upgrades, and system changes through targeted training initiatives
• Provide hands‑on system demonstrations and facilitate interactive learning sessions
• Evaluate training effectiveness and incorporate feedback for continuous improvement
• Serve as a subject‑matter expert (SME) on application functionality and workflows
• Collaborate with Health Services, Health IT, and vendor teams to align training with system capabilities
• Maintain training schedules, attendance records, and completion metrics

Required Qualifications

• Bachelor’s degree in Education, Information Systems, Healthcare Informatics, Business, or a related field (or equivalent experience)
• 2–5 years of experience in application training, software implementation, or user education
• Strong presentation and facilitation skills for diverse audiences
• Experience developing training materials using tools such as PowerPoint, LMS platforms, or video authoring software
• Ability to explain technical concepts in a clear, user‑friendly manner
• Excellent verbal and written communication skills
• Strong organizational and time‑management abilities
• Adaptability to different learning styles and technical skill levels
• Analytical mindset with attention to detail
• Ability to travel as needed for on‑site training sessions

Working Conditions

• Combination of remote, classroom, and on‑site training environments
• Occasional travel may be required