Training Resource Specialist - Elevate Member Services Onsite

S.C. State Credit Union; Columbia (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

SC State Credit Union in Columbia, SC, is seeking a Full-Time Training Resource Specialist to plan, conduct, and measure internal staff development initiatives. You will assist with new hire training, ensuring every team member is equipped with the skills and knowledge to thrive.

You will review policies and procedures, test system upgrades, and provide essential support across departments, fostering collaboration that enhances member service and satisfaction.

Qualifications

• Experience developing and delivering staff training programs.
• Ability to create lesson plans and reference materials.
• Experience testing system upgrades and supporting deployments.

Responsibilities

• Plan, conduct, and measure internal staff development initiatives.
• Assist with new hire training and onboarding.
• Review and test policies and procedures to ensure excellence.
• Provide support to teller and customer service processes across departments.

Skills

Communication skills

Instructional design

Analytical skills

Customer service focus

Education

College degree or equivalent

Job description

SC State Credit Union in Columbia, SC, is seeking a Full-Time Training Resource Specialist to plan, conduct, and measure internal staff development initiatives. You will assist with new hire training, ensuring every team member is equipped with the skills and knowledge to thrive.

You will review policies and procedures, test system upgrades, and provide essential support across departments, fostering collaboration that enhances member service and satisfaction.