Training and Development Specialist

Park City Credit Union; Merrill (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Park City Credit Union is seeking a Training and Development Specialist to ensure uniform, effective onboarding for all frontline roles across our branches. You will design and deliver initial core, credit union, and product training to drive strong member service and accurate transactions.

You will also support MSR Supervisors, Branch Managers, and the Sales Training Specialist through coaching and advanced training, fostering consistent execution of i4 at all locations.

Qualifications

• Minimum 1 year in a financial setting performing teller-type transactions.
• Experience in training or mentoring and presenting material to groups.

Responsibilities

• Develop and deliver initial core training for MSR/MSS/RSS/NAS/LS roles.
• Coach and support branch staff through supervision and follow-up training.

Job description

Description

The Training and Development Specialist is responsible for ensuring all new Member Service Representatives (MSR), Member Service Specialists (MSS), Retail Support Specialists (RSS), and New Account Specialists (NAS) and Lending Specialists (LS) receive uniform and effective initial core, credit union and product and service training that drives them to be successful in delivering raving fan service, and performing accurate and efficient transactions. Providing a solid foundation for MSR Supervisors, Branch Managers, and the Sales Training Specialist to strengthen and grow the employees through supervision, coaching, and advanced training. In addition, assisting in developing, enhancing and conducting follow-up training programs for existing retail employees. The Training and Development Specialist honors the Credit Union vision within every aspect of the position, providing innovative training programs that invigorates employees to succeed and supports consistent execution of i4 at all branch locations.

Requirements

Must be comfortable presenting material in a variety of settings and comfortable with public speaking to various group sizes. Minimum of 1 year in a financial setting performing teller type transactions and demonstrated success in a previous training or mentoring role is required.