Training, Quality & Operations Manager — Remote

Walker Therapeutic & Educational Programs; Needham (MA); Hybrid; USD 85,000 - 115,000; Full time

Job summary

Walker Therapeutic & Educational Programs in Needham, MA, seeks a Training, Quality, & Operations Manager to strengthen training practices, quality systems, and operational support across behavioral health programs. You will partner with Program Directors to implement standardized processes and address transitions, growth, and demands.

The role emphasizes quality assurance, onboarding, and workforce development, with responsibility for ensuring licensure compliance and data-driven improvement

Qualifications

• Master’s degree in behavioral health, or related field.
• 3-5 years of experience in a similar role.
• Experience supporting program operations, training, quality, or compliance activities.
• Strong organizational, communication, and problem-solving skills.
• Bilingual capabilities are preferred, but not required.
• Must have reliable transportation with ability to travel to different locations.
• Remote work is available for some portion of time with manager approval.

Responsibilities

• Support quality assurance and improvement processes across programs.
• Assist Program Directors in maintaining consistent quality monitoring practices, tools, and documentation standards.
• Support completion of utilization review and preparation for audits, monitoring reviews, and site visits.
• Help coordinate and support onboarding and training efforts across programs.
• Assist with development and maintenance of training materials and resources.
• Support implementation of clinical models, evidence-based practices, and consultation approaches.
• Partner with internal training and performance improvement teams as needed.
• Support programs in maintaining compliance with licensure, accreditation, and contract requirements.
• Assist with organizing materials and processes during high-demand compliance periods.
• Assist with cross-program problem-solving related to workflows, service delivery, and staffing patterns.
• Support use and consistency of electronic health records and related workflows.
• Help maintain data accuracy and support use of data for program improvement.
• Provide short-term operational or supervisory support during staff transitions, vacancies, or leave coverage.
• Partner with Program Directors and billing/finance staff to support documentation and billing practices.
• Help identify workflow inefficiencies.
• Support collection and review of program feedback (staff, families, partners).
• Work collaboratively with Program Directors while respecting program-level leadership and decision-making.
• Participate in division meetings and contribute to discussions on operations, quality, and capacity.

Skills

Strong computer skills

Excellent oral and written comms

Strong customer service skills

Ability to meet deadlines

Ability to manage multiple projects

Education

Master’s degree in behavioral health or related field

Independent clinical licensure (LICSW, LMHC, or LMFT in Massachusetts)

Tools

EHR systems familiarity

Job description

Walker Therapeutic & Educational Programs in Needham, MA, seeks a Training, Quality, & Operations Manager to strengthen training practices, quality systems, and operational support across behavioral health programs. You will partner with Program Directors to implement standardized processes and address transitions, growth, and demands.

The role emphasizes quality assurance, onboarding, and workforce development, with responsibility for ensuring licensure compliance and data-driven improvement