Training, Quality & Operations Lead (Remote Options)

Walker; Needham (MA); Hybrid; USD 72,000 - 90,000; Full time

Job summary

Walker Therapeutic & Educational Programs in Needham, MA seeks a Training, Quality, & Operations Manager. This full-time role supports quality, training, and operational needs across multiple programs within the Behavioral Health Division.

A Master’s degree in behavioral health and 3–5 years of related experience are required; Massachusetts licensure is preferred for supervision. Mondays through Fridays, 40 hours per week, with remote work available for portions of time upon manager approval.

Qualifications

• Master’s degree in behavioral health or related field.
• 3-5 years of related experience in program operations, training, quality, or compliance.
• Licensure (LICSW/LMHC/LMFT) preferred in MA for supervision opportunities.

Responsibilities

• Support quality assurance and continuous improvement across programs.
• Coordinate onboarding and training across programs.
• Assist with licensure, accreditation, and contract compliance.
• Support cross-program problem solving and data-driven program improvement.
• Collaborate with program Directors and performance improvement teams.
• Ensure timely documentation and reporting for audits and reviews.

Skills

Strong computer skills

Excellent oral & written communication

Strong customer service skills

Ability to meet deadlines

Team collaboration

Problem solving

Adaptability

Education

Master’s degree in behavioral health or related field

Tools

EHR systems

Job description

Walker Therapeutic & Educational Programs in Needham, MA seeks a Training, Quality, & Operations Manager. This full-time role supports quality, training, and operational needs across multiple programs within the Behavioral Health Division.

A Master’s degree in behavioral health and 3–5 years of related experience are required; Massachusetts licensure is preferred for supervision. Mondays through Fridays, 40 hours per week, with remote work available for portions of time upon manager approval.