Student IT Support & Training Specialist

The University of New Mexico; Albuquerque, Northern (NM, KY); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

On-the-job training

Job summary

The University of New Mexico in Albuquerque seeks a Student Technical Specialist to join the Anderson Information Technology team. You will provide front-line technical support at the STSC service desk, help classrooms and labs, and document issues in the ServiceNow system.

The role offers on-the-job training, a minimum of 15 hours per week with day/evening/Saturday coverage as needed, and opportunities for advancement including potential graduate assistantships.

Qualifications

• Minimum Qualifications: Enrolled in a degree seeking program at UNM, enrolled at least half-time (6 hours) at UNM for fall and spring semesters.
• If Work Study, you must meet Satisfactory Academic Progress.

Responsibilities

• Provide front-line technical support at the STSC service desk, answering in-person questions and phone support.
• Support classroom and lab technology, including projectors and instructional computers.
• Configure and repair devices such as desktops, laptops, printers, and tablets.
• Respond to and document incidents in the UNM IT ticketing system (ServiceNow).
• Deliver training and guide users during workshops, events, and meetings.

Skills

Communications

Problem solving

Windows & MS365

Multi-tasking

AD / SCCM / Intune

Independence

Hardware repair

Education

UNM student status

Tools

ServiceNow

Job description

The University of New Mexico in Albuquerque seeks a Student Technical Specialist to join the Anderson Information Technology team. You will provide front-line technical support at the STSC service desk, help classrooms and labs, and document issues in the ServiceNow system.

The role offers on-the-job training, a minimum of 15 hours per week with day/evening/Saturday coverage as needed, and opportunities for advancement including potential graduate assistantships.