Training Manager: Elevate Guest Experience & Learning

Lucky Strike Entertainment Corporation; New York (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Wellness resources

401(k) Retirement Plans

Employee Stock Purchase Program

Employee Assistance Program (EAP)

Vacation, Paid Holidays, and Paid Sick

Job summary

Lucky Strike Entertainment in New York seeks a Training Manager to design, deliver, and manage onboarding, e-learning, and instructor-led programs. You will work with the Training Department and leaders to align content with policy, drive engagement, retention, and effectiveness, and handle administration, records, and logistics for programs across locations.

Applicants should have 2+ years in corporate training, strong LMS experience, and proven facilitation skills in both virtual and in-person

Qualifications

• Experience designing training programs.
• Experience facilitating virtual and in-person sessions.
• Proficient in LMS and training tracking tools.
• Strong communication and leadership skills.

Responsibilities

• Design, execute, and manage training initiatives, including onboarding, e-learning, and instructor-led programs
• Facilitate in-person and virtual classes, seminars, onboarding, and working sessions
• Confer with department leaders to understand training needs driven by changes in policies, procedures, technologies, and regulations
• Develop and maintain handouts, instructional materials, and manuals, and serve as a subject matter expert for operational company processes
• Assess training impact through feedback and performance data, then recommend and implement improvements
• Track and report on training outcomes, maintain training records, and complete administrative tasks by internal deadlines
• Manage logistics, time, budget, and resources for successful training delivery
• Foster an environment conducive to learning and retention, and support standards for Core Training locations

Skills

Training design

Facilitation

Communication

Leadership

Education

High school diploma or equivalent

Tools

LMS

MS Office

MS Teams

Job description

Lucky Strike Entertainment in New York seeks a Training Manager to design, deliver, and manage onboarding, e-learning, and instructor-led programs. You will work with the Training Department and leaders to align content with policy, drive engagement, retention, and effectiveness, and handle administration, records, and logistics for programs across locations.

Applicants should have 2+ years in corporate training, strong LMS experience, and proven facilitation skills in both virtual and in-person