Training Manager

Lucky Strike Entertainment; New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

Employee Assistance Program (EAP)

Vacation, Sick Leave & Holidays

Discounts: Bowling, Boomer's, Waterpar

Retail discounts

Event discounts

Job summary

Lucky Strike Entertainment is seeking a Training Manager to design, deliver, and optimize training programs across onboarding, e-learning, and instructor-led sessions for both in-person and virtual formats.

You will partner with department leaders to align content with policies and procedures, track outcomes, and drive engagement and retention across corporate teams.

Qualifications

• High school diploma or equivalent.
• 2+ years of corporate training, learning & development, or operations with a strong training component.
• Experience facilitating virtual and in-person training, and designing or maintaining instructional content, materials, or e-learning tools.

Responsibilities

• Design, execute, and manage training initiatives, including onboarding, e-learning, and instructor-led programs.
• Facilitate in-person and virtual classes, seminars, onboarding, and working sessions.
• Confer with department leaders to understand training needs driven by changes in policies, procedures, technologies, and regulations.
• Develop and maintain handouts, instructional materials, and manuals, and serve as a subject matter expert for operational company processes.
• Assess training impact through feedback and performance data, then recommend and implement improvements.
• Track and report on training outcomes, maintain training records, and complete administrative tasks by internal deadlines.
• Manage logistics, time, budget, and resources for successful training delivery.
• Foster an environment conducive to learning and retention, and support standards for Core Training locations

Skills

Training design

Virtual training

In-person training

LMS proficiency

Communication

Presentation skills

Microsoft Office

Education

High school diploma

Tools

Outlook

Word

Excel

PowerPoint

Microsoft Teams

Job description

The Training Manager designs, develops, and delivers in-person and virtual training programs that strengthen associate performance and organizational capability. Working closely with the Training Department and department leaders, this role keeps training content aligned with current company policies and procedures while driving engagement, retention, and effectiveness.

What You'll Do

• Design, execute, and manage training initiatives, including onboarding, e-learning, and instructor-led programs
• Facilitate in-person and virtual classes, seminars, onboarding, and working sessions
• Confer with department leaders to understand training needs driven by changes in policies, procedures, technologies, and regulations
• Develop and maintain handouts, instructional materials, and manuals, and serve as a subject matter expert for operational company processes
• Assess training impact through feedback and performance data, then recommend and implement improvements
• Track and report on training outcomes, maintain training records, and complete administrative tasks by internal deadlines
• Manage logistics, time, budget, and resources for successful training delivery
• Foster an environment conducive to learning and retention, and support standards for Core Training locations

What You'll Bring

• High school diploma or equivalent
• 2+ years of experience in corporate training, learning & development, or operations with a strong training component
• Proven experience facilitating virtual and in-person training, and designing or maintaining instructional content, materials, or e-learning tools
• Familiarity with learning management systems (LMS) and training tracking tools
• Strong communication, presentation, interpersonal, analytical, and critical thinking skills, with high integrity and demonstrated leadership
• Proficiency in Outlook, Word, Excel, PowerPoint, and Microsoft Teams
• Preferred: experience developing and facilitating training in a corporate or hospitality environment
• Ability to walk, bend, and stand for periods of time; extended workdays, weekends, and holidays may be required to support business needs

What You'll Get

Our people are the reason guests keep coming back. Here is what we offer our Corporate team:

• Medical, Dental, and Vision plans to select from based on your needs
• Wellness resources to help you along your wellness journey
• 401(k) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation, Paid Sick Leave, and Holidays
• Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more!