Director of Training

Lucky Strike Entertainment; New York (NY); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Wellness resources

401(k) Retirement Plans

Employee Stock Purchase Program

Employee Assistance Program (EAP)

Paid vacation and holidays

Discounts: bowling, Boomer's, waterpar

Job summary

Lucky Strike Entertainment seeks a Director of Training to own field manager training across its network of entertainment venues. You will build in-center training plans, lead in-person manager classes, and roll out new programs aligned with brand standards.

You’ll manage a Trainers team, partner with Operations, HR, and corporate stakeholders, and travel to centers to see training in action, ensuring adoption and development paths are clear.

Qualifications

• Significant experience leading training for multi-unit operations.
• Proven ability to build and roll out training programs that improve field performance.
• Experience with learning management systems (LMS) including content, assignments, and tracking.

Responsibilities

• Own the field manager training strategy from in-center training through ongoing development.
• Build and update in-center training plans as brand standards, systems, and priorities change.
• Roll out new training programs to the field and ensure adoption.
• Partner with multi-unit leaders to track completion and close training gaps.
• Schedule, facilitate, and oversee in-person manager training classes.
• Improve manager retention through onboarding and clear development paths.
• Create and update training content quickly as priorities shift.
• Lead, coach, and develop the Training team and manage the budget.
• Collaborate with Operations, HR, F&B, and corporate partners to keep training aligned.

Skills

Training Strategy

LMS Experience

Team Leadership

Multi-unit Ops

Facilitation

Project Management

Tools

LMS Systems

Job description

Director of Training

• Lucky Strike Entertainment
• New York, New York
• Corporate
• Full-Time
• 60957

Job Description

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

Overview

Location: NYC, 50% travel

We Are Lucky Strike Entertainment.

Bowling, Arcade, Family Entertainment Centers. One company. Twelve brands. A career built around unforgettable experiences. Hospitality at our core; we put people first by creating meaningful connections and delivering memorable experiences to every guest, every time.

Summary

As the Director of Training, you will own how Lucky Strike trains its field managers: building in-center training plans, ensuring completion, leading in-person manager classes, and rolling out new programs as priorities shift.

What You'll Do

• Own the field manager training strategy, from in-center training through ongoing development
• Build and update in-center training plans as brand standards, systems, and priorities change
• Roll out new training programs to the field and ensure adoption
• Partner with multi-unit leaders to track completion and close training gaps
• Schedule, facilitate, and oversee in-person manager training classes
• Improve manager retention through strong onboarding and clear development paths
• Create and update training content quickly when company priorities shift
• Lead, coach, and develop a team of Trainers, and oversee the Training team's budget
• Collaborate with Operations, HR, Food & Beverage, and other corporate partners to keep training aligned with the business
• Travel to centers and training sessions to see training in action and support field leaders

What You'll Bring

• Significant experience leading training or L&D for multi-unit operations, preferably in entertainment, hospitality, retail, or food and beverage
• Track record of building and rolling out training programs that improve field performance and consistency
• Experience with learning management systems (LMS), including content, assignments, and completion tracking
• Experience leading and developing a team of Trainers
• Strong facilitation skills, with comfort leading in-person classes for managers at all levels
• Ability to build credibility with multi-unit leaders and corporate teams
• Strong project management skills, juggling many priorities and deadlines
• Willingness to travel up to 50% and work some nights, weekends, and holidays

What You'll Get

Our people are the reason guests keep coming back. Here is what we offer our Corporate team:

• Medical, Dental, and Vision plans to select from based on your needs
• Wellness resources to help you along your wellness journey
• 401(k) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation, Paid Sick Leave, and Holidays
• Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more!

Pay & Benefits

The pay range for this position is $120,000 - $130,000 per year, depending on qualifications.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and other benefits including dental insurance, vision insurance, life insurance, disability insurance, 401(k) retirement plan, employee stock purchase program, employee assistance program (EAP), paid vacation, paid holidays, and paid sick leave. More details regarding benefits are available here: Lucky Strike Entertainment Benefits.