Training Manager

VIVA USA Inc; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

VIVA USA Inc. is seeking a Project Manager II (Training PM) to oversee training development for a new case management system. The role involves confirming training materials, reviewing client materials, and ensuring staff can effectively use the system.

The Training Manager will coordinate with the OCM, PM, and client Training teams to keep all stakeholders informed. This role requires experience with large-scale change initiatives and the ability to manage training programs and communications

Qualifications

• Experience with large-scale organizational change, implementation and training efforts.
• Experience developing and implementing project training and communication plans.
• High level of skill in initiating and maintaining strong, collaborative relationships with a variety of stakeholders.

Responsibilities

• Develop and confirm training and resource materials for the new system.
• Review client-developed training materials and information needed for staff to use the system (modules, user manuals, etc.).
• Coordinate, plan and facilitate meetings between project teams and end users to prepare for and conduct training.
• Provide regular status updates on training progress to the Organizational Change Manager, Project Manager and client Training team.

Skills

Organizational change

Training plan development

Stakeholder relationships

Job description

90-100% remote but can require staff to come onsite as necessary with sufficient notice. Onsite work is not likely, but candidate should be prepared to come onsite if required.

The client is looking for one (1) Project Manager II (Training PM)

The Training Manager will confirm development of necessary training and resource materials. They will review and provide feedback on the client developed training materials and information needed for staff to use the new system, including training modules, user manuals, and other material deemed necessary.

This position reports to the Organizational Change Manager and provides updates and reports regularly on the status of training. This position is responsible with working with the OCM, Project Manager and the client Training team.

The Training Manager will also coordinate, plan and facilitate meetings between project teams and end users to prepare for and facilitate training. This position will work closely with the State Implementation Manager and Organizational Change Manager and the client Implementation and Training Managers to ensure communications have been completed, and the project teams, end users and partners are informed of all planned training tasks.

Project Details (project overview, who the contractor will work with, soft skills needed, etc.)

Will provide project management support for the Child Support Modernization Project to implement a new case management system overseeing and tracking the training progress, managing day to day activities, and working with internal and external stakeholders.

Top skills (11+ years of experience)

• Experience with large-scale organizational change, implementation and training efforts
• Experience developing and implementing project training and communication plans.
• High level of skill in initiating and maintaining strong, collaborative interpersonal relationships with a variety of stakeholders.

Nice to have skills

• Knowledge of the Federal Child Support Program desired.
• Knowledge of the client's Child Support Program desired.

Notes

90-100% remote but can require staff to come onsite as necessary with sufficient notice. Onsite work is not likely, but candidate should be prepared to come onsite if required.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status