Implementation Manager

VIVA USA Inc; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

VIVA USA Inc. is seeking an experienced Implementation Manager to oversee the Child Support Modernization Project, coordinating pilot and rollout activities, and ensuring client readiness across teams.

The role requires close collaboration with the Organizational Change Management team and project leadership, with a strong emphasis on communication, planning, and timely issue resolution.

Onsite is possible but 90-100% remote work is supported; candidate should be prepared for onsite if required.

Qualifications

• 11+ years of experience in project implementation roles.
• Strong leadership and organizational skills.
• Experience with large-scale organizational change and training.
• Excellent communication, both written and verbal.

Responsibilities

• Oversee implementation activities up to and during pilot and rollout.
• Coordinate with Organizational Change Management and project leadership.
• Facilitate meetings between project teams and client vendors to ensure go-live readiness.

Skills

Project leadership

Stakeholder management

CHANGE management

Communication

Risk mitigation

Cross-functional collaboration

Job description

90-100% remote but can require staff to come onsite as necessary with sufficient notice. Onsite work is not likely, but candidate should be prepared to come onsite if required.

The Implementation Manager provides oversight of implementation activities leading up to and during pilot and system rollout and coordinates information between project groups. This manager works closely with the Organizational Change Management Team and other project leadership to make sure the client is ready for implementation. This position also works closely with the client Implementation Manager.

The Implementation manager is responsible for coordinating with the Project Management Team to resolve all issues within required timeframes and recommending appropriate changes to policies and procedures during implementation. This position reports to the Organizational Change Manager and provides updates and reports regularly on the status of implementations and potential issues.

This position will coordinate with the OCM, Project Manager and the client Implementation Manager to ensure the completion of state-level tasks necessary to keep KIDS, wiKIDS, and the modernized system in sync during pilot and system rollout. This position will oversee the development and maintenance of acceptance criteria that must be met before transitioning from UAT to pilot, pilot to the start of system rollout, and each subsequent regional rollout.

The Implementation Manager will be responsible for coordinating functional and technical implementation efforts across the project and with the client stakeholders. This position will also coordinate and facilitate meetings between project teams to prepare the client for implementation. This includes working closely with the client Vendor to ensure the proper hardware and software has been provided to sites prior to their scheduled go live date, overseeing plans for simultaneous running of KIDS and the new system and making sure the Organizational Change Manager is informed of all planned implementation tasks. This position will work closely with the State Training Manager and Organizational Change Manager and the Client Vendor to ensure the proper training has occurred, communications have been completed, and the project teams are informed of all planned implementation tasks.

The Implementation Manager will work closely with the client Implementation Manager who is responsible for planning and executing the implementation of the software system, including migration of code, preparation of seed data, coordinating training and user account provisioning, as well as overseeing pilot, roll-out, site support, and facilitating defect and issue reporting.

Project Details (project overview, who the contractor will work with, soft skills needed, etc.):

Will provide project management support for the Child Support Modernization Project to implement a new case management system overseeing and tracking the implementation progress, managing day to day activities, and working with internal and external stakeholders.

Top skills (11+ years of experience):

• Experience developing and implementing project implementation and communication plans.
• High level of skill in initiating and maintaining strong, collaborative interpersonal relationships with a variety of stakeholders.
• Strong leadership and management skills.
• Strong organizational and time management skills.
• Exceptional communication skills, including written and verbal communication as well as visual presentations.
• Experience with large-scale organizational change, implementation and training efforts.

Notes:

90-100% remote but can require staff to come onsite as necessary with sufficient notice. Onsite work is not likely, but candidate should be prepared to come onsite if required.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status