Training Manager

The Peninsula Hotels; Chicago (IL); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

40-hr work week and health benefits

401(k) with company match

Employee meals

Discounted parking

Discounted room nights

Spa discounts

Spa retail discounts

Long-term disability and life coverage

Retirement plan with company match

Job summary

The Peninsula Chicago is seeking a Training Manager to lead our Learning & Development initiatives within a luxury Five-Star property. You will partner with department heads to identify and implement training needs, develop annual plans, and ensure programs align with our operating philosophy and service standards.

You will design instructor-led, online, and blended training solutions, oversee performance appraisals, maintain the LMS, and coordinate corporate-led programs.

Qualifications

• 3–5 years of Learning & Development experience, preferably luxury hospitality.
• Experience in training facilitation and leadership development.
• Experience partnering with department leaders to identify training needs.
• Experience administering and tracking compliance training programs.
• Strong MS Office and LMS knowledge.

Responsibilities

• Manage in-house training and development function.
• Identify training needs with department heads across levels.
• Develop annual Training Plan and schedule activities.
• Create and administer training policies including orientation, promotions, and development.
• Coordinate mandatory compliance training programs and track completion.
• Develop departmental trainers for internal delivery.
• Design and deliver training via instructor-led, online, and blended formats.
• Oversee annual performance appraisal processes.
• Maintain Learning Management System and training records.
• Support training initiatives launched by Corporate Office.

Skills

Learning & Development

Training facilitation

Leadership development

Employee development

Department collaboration

Compliance training

MS Office

LMS familiarity

Presentation & facilitation

Cross-level communication

Tools

Microsoft Office

Learning Management System

Job description

Working alongside a high profile and prestigious team, The Peninsula Chicago is seeking a Training Manager to join our team to achieve the company's objectives and support our People & Culture operations.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago
• Learn and grow within a diverse multi-outlet property
• Exceptional health benefits package and 401(k) with company match

Key Accountabilities

• Management of in-house training and development function
• Act as an in-house consultant to identify training needs with department heads for all levels based on current industry trends, business objectives, operating philosophy of the hotel, and workforce requirements
• Develop annual Training Plan and schedule training activities according to business needs and operational priorities
• Formulate and administer training and development policies and procedures, including orientation of new hires, mandatory training for specific roles, training required for promotion and career development, external training, and training library resources
• Coordinate, facilitate, and track mandatory HSH corporate and legal compliance training programs, including harassment prevention, bystander intervention, and human trafficking awareness training, ensuring timely completion and accurate recordkeeping
• Develop and facilitate departmental trainers to deliver training programs within their respective areas
• Design and facilitate training programs through instructor-led, online, and blended learning solutions
• Oversee annual performance appraisal processes for line and management employees
• Maintain and enhance the Learning Management System and training records
• Administer learning and development programs launched by the Corporate Office
• This Job Description is not an all-inclusive list of job tasks but a guide, and tasks may be added or removed by the immediate supervisor according to changes within the work environment

General Requirements

• Minimum 3-5 years of Learning & Development experience, preferably within a luxury hospitality environment
• Experience in training facilitation, leadership development, and employee development programs
• Experience partnering with department leaders to identify training and performance improvement needs
• Experience administering and tracking compliance training programs
• Extensive knowledge of Microsoft Office applications, including Excel, Word, and PowerPoint
• Familiarity with Learning Management Systems and digital learning platforms
• Strong presentation, facilitation, organizational, and communication skills
• Ability to work effectively with employees and leaders at all levels of the organization

Benefits We Offer

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for the position, you must have work authorization in the United States. The salary range for this role is $75,000-85,000 per year and is bonus eligible.