Luxury Hospitality Training Manager

The Peninsula Hotels; Chicago (IL); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

40-hr work week and health benefits

401(k) with company match

Employee meals

Discounted parking

Discounted room nights

Spa discounts

Spa retail discounts

Long-term disability and life coverage

Retirement plan with company match

Job summary

The Peninsula Chicago is seeking a Training Manager to lead our Learning & Development initiatives within a luxury Five-Star property. You will partner with department heads to identify and implement training needs, develop annual plans, and ensure programs align with our operating philosophy and service standards.

You will design instructor-led, online, and blended training solutions, oversee performance appraisals, maintain the LMS, and coordinate corporate-led programs.

Qualifications

• 3–5 years of Learning & Development experience, preferably luxury hospitality.
• Experience in training facilitation and leadership development.
• Experience partnering with department leaders to identify training needs.
• Experience administering and tracking compliance training programs.
• Strong MS Office and LMS knowledge.

Responsibilities

• Manage in-house training and development function.
• Identify training needs with department heads across levels.
• Develop annual Training Plan and schedule activities.
• Create and administer training policies including orientation, promotions, and development.
• Coordinate mandatory compliance training programs and track completion.
• Develop departmental trainers for internal delivery.
• Design and deliver training via instructor-led, online, and blended formats.
• Oversee annual performance appraisal processes.
• Maintain Learning Management System and training records.
• Support training initiatives launched by Corporate Office.

Skills

Learning & Development

Training facilitation

Leadership development

Employee development

Department collaboration

Compliance training

MS Office

LMS familiarity

Presentation & facilitation

Cross-level communication

Tools

Microsoft Office

Learning Management System

Job description

The Peninsula Chicago is seeking a Training Manager to lead our Learning & Development initiatives within a luxury Five-Star property. You will partner with department heads to identify and implement training needs, develop annual plans, and ensure programs align with our operating philosophy and service standards.

You will design instructor-led, online, and blended training solutions, oversee performance appraisals, maintain the LMS, and coordinate corporate-led programs.