Assistant Front Office Manager

The Peninsula Hotels; Chicago (IL); On-site; USD 60,000 - 63,000; Full time

Benefits offered by this job

Vacation days

Paid holidays

Sick leave

Paid leave

Employee meals

Parking discount

Room night discounts

Spa discounts

Medical coverage

Retirement plan

Job summary

The Peninsula Chicago is seeking an Assistant Manager to join our Rooms Division management team and be an integral part of our guest-focused service.

Located on Michigan Avenue in Chicago, this luxury Five-Star Five-Diamond property offers growth within a diverse multi-outlet operation and an extensive benefits package.

The role requires 2 years of Front Office leadership, knowledge of PMS/Opera, and excellent command of English to maintain Peninsula and Forbes standards.

Qualifications

• 2 years of Front Office leadership experience.
• Knowledge of PMS/Opera and some knowledge in Housekeeping department ideal.
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English.

Responsibilities

• Ensure proper operation of all responsibilities of Front Desk operations.
• Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards
• Communicate with all departments to create a guest centric experience
• Ensuring the staff are in full compliance with Head Office database requirements
• Ensure efficient operation of the Front Desk team with efficient handover

Skills

Front Office Leadership

English Proficiency

Tools

PMS/Opera

Job description

The Peninsula Chicago is seeking an Assistant Manager to join our Rooms Division management team and be an integral part of our guest-focused service.

• Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
• Grow within a diverse multi-outlet property.
• Exceptional health benefits package and 401(k) with company match.

Key Accountabilities

• Ensure proper operation of all responsibilities of Front Desk operations
• Ensure the Front Office team is knowledgeable and fully adheres to both Peninsula and Forbes standards.
• Maintain consistency in staff performance in accordance with both Peninsula and Forbes standards
• Communicate with all departments to create a guest centric experience
• Ensuring the staff are in full compliance with Head Office database requirements
• Ensure efficient operation of the Front Desk team with efficient handover

General Requirements

• 2 years of Front Office leadership experience
• Knowledge of PMS/Opera and some knowledge in Housekeeping department ideal.
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English

Benefits We Offer

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

The salary range for this position is $60,000-63,000 per year.