In-Room Dining Manager

The Peninsula Hotels; Chicago (IL); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

10 vacation days

9 paid holiday days

5 Chicago Paid Sick Leave days

5 Chicago Paid Leave days

Complimentary employee meals

Discounted parking

Discounted and complimentary room nigh

50% restaurant discount

50% spa discount

25% spa retail

Job summary

The Peninsula Chicago is seeking an In-Room Dining Manager to lead the in-room dining team within our Five Star luxury hotel. You will drive service excellence, supervise staff, and ensure consistent, discreet guest interactions across all meal periods.

Two years of F&B management in an upscale setting is required. The role includes scheduling, training, cost control and use of POS/HOTsos systems to uphold Peninsula standards.

Qualifications

• Must have at least 2 years F&B and managerial experience in an upscale establishment.
• Strong knowledge of food and beverage service standards and cocktails/wines.

Responsibilities

• Oversee all activities of In-Room Dining, including staff scheduling and supervision.
• Hire, train, mentor, supervise and discipline department staff.
• Maintain discreet, guest-focused service and consistent meal period standards.
• Understand menu items, ingredients and proper service.
• Manage costs and equipment usage; monitor POS and HOTSos usage.

Skills

F&B management

Staff scheduling

Guest service

Team leadership

Upscale hospitality knowledge

POS systems

Tools

POS systems

Job description

Job Description

Working alongside a high profile and prestigious team, The Peninsula Chicago is seeking an In-Room Dining Manager to join our food & beverage team to achieve the company's objectives and create a memorable guest experience.

• Be a part of a Five Star Five Diamond luxury brand.
• Work with a busy, fast-paced environment.
• Earn sick time per Chicago policy.

Key Accountabilities

• Responsible for all activities of In-Room Dining, which includes but is not limited to staff scheduling, delegation of job tasks, monitoring and supervision of service.
• Possess management ability that ensures a successful handling of In-Room Dining.
• Hire, train, mentor, motivate, supervise and discipline all department employees.
• Initiate and maintain a friendly yet discreet and unobtrusive service to all guests.
• Ensure consistency of correct service standards for all meal periods to be followed by all staff members.
• Understand all food and beverage items ordered, including ingredients, methods of preparation and proper service.
• Control usage of all food and beverage items and appropriate usage of equipment, tools, and service equipment.
• Utilize the POS and HOTsos systems as per policies and procedures in place.

General Requirements

• Must have at least 2 years F&B and managerial experience in an upscale establishment.
• Good knowledge of food and general knowledge of beverages, including wines and cocktails.
• Ability to multi-task.
• Impeccable grooming and excellent presentation.
• Good physical strength and stamina - ability to carry trays of food and stand on feet for long periods of time and ability to lift, carry, and balance up to 25 lbs.

Benefits We Offer

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental, and vision coverage.
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match.

We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for the position, you must have work authorization in the United States. The salary range for this position is $70,000-75,000 per year.