Training Lead - HOA/COA Onboarding & Systems

Cusick Community Management Partners LLC; Charlotte (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Cusick Community Management is seeking a skilled Training Specialist to own the company's employee training, onboarding, and systems education. You will lead program rollouts, develop training materials, and serve as a subject matter expert for platforms like CINC, HOAce, AvidXchange, and Vonage.

You will partner with the President and Regional Directors on company-wide initiatives, manage onboarding through ramp, and deliver board training for transitioning communities, ensuring consistent

Qualifications

• 3+ years experience in training, learning and development, or a supervisory position with significant training responsibilities.
• Community association management experience is preferred.
• Experience with CINC Systems is strongly preferred.
• Familiarity with AvidXchange, Vonage or comparable VoIP systems, and AI-assisted workflow tools is a plus.
• Demonstrated ability to build training programs and materials from the ground up.
• Strong ability to understand and communicate technical information across multiple departments.
• Excellent presentation and facilitation skills with both individuals and groups.
• Comfortable delivering training in person as well as virtually.
• Strong interpersonal and communication skills with the ability to work effectively with employees, supervisors, leadership, and client-facing audiences.
• Strong organizational skills and attention to detail.
• Ability to exercise discretion and sound judgment when handling employee offboarding and performance-related training matters.

Responsibilities

• Own the onboarding experience from the employee's first day through completion of the onboarding and ramp period.
• Coordinate department-specific onboarding with department leaders and provide training directly when appropriate.
• Develop, maintain, and update onboarding plans for each position.
• Ensure training materials remain current as company processes and procedures evolve.
• Administer competency checks to ensure new hires understand their responsibilities and can effectively perform their jobs before completing onboarding.
• Serve as the internal training expert and first point of escalation for CINC, HOAce, AvidXchange, and Vonage.
• Develop and maintain role-specific training curriculums for each platform.
• Ensure employees understand how systems should be used based on their specific responsibilities.
• Maintain consistency in how systems are configured and utilized across communities and departments.
• Evaluate new system releases and features and determine their impact and applicability to Cusick.
• Lead training and adoption of applicable system updates and enhancements.
• Coordinate user setup and permissions with system owners.
• Ensure system access is properly provisioned during onboarding and revoked during employee offboarding.
• Design and deliver the initial training for new programs, processes, and system changes.
• Develop training materials, presentations, job aids, and competency assessments for new initiatives.
• Work directly with the President regarding company-wide rollout priorities and timing.
• Prepare Regional Directors and other leaders to reinforce new programs after the initial implementation.
• Monitor adoption following implementation and identify areas requiring additional training or reinforcement.
• Return to provide additional training when programs or processes are not being consistently adopted.
• Develop and maintain an ongoing training plan to ensure employees remain current as systems, statutes, and company processes change.
• Maintain training materials, study guides, reference materials, and job aids across departments.
• Meet regularly with Regional Directors and department supervisors to identify training gaps and areas where employees may need additional support.
• Develop targeted training programs when a recurring issue requires structured instruction rather than one-on-one coaching.
• Confirm employee understanding and competency following targeted training.
• Identify recurring issues across multiple employees and elevate patterns to leadership when they may indicate a larger process or operational issue.
• Provide onboarding and training for every new board transitioning to Cusick Community Management.
• Train board members on CINC portal functionality and clarify the respective responsibilities of the board and management company.
• Maintain and update board training materials and curriculum.
• Provide boards with reference materials they can utilize following training sessions.
• Conduct annual refresher training following board elections to account for board member turnover.
• Coordinate with the Community Association Manager and Regional Director to ensure board training is tailored to the specific community.
• Maintain accurate records of which communities have completed board training and when training occurred.
• Own and coordinate the employee offboarding process in partnership with supervisors, HR, and IT.
• Complete the company's offboarding checklist, including same-day system access revocation.
• Coordinate equipment returns and required documentation.
• Ensure departing employees acknowledge applicable confidentiality and restrictive covenant obligations.
• Coordinate knowledge transfer and account reassignment with the employee's supervisor.
• Maintain complete and accurate offboarding documentation.

Skills

Training program development

Presentation skills

Interpersonal communication

3+ years training

Onboarding coordination

Tools

CINC Systems

HOAce

AvidXchange

Vonage

Job description

Cusick Community Management is seeking a skilled Training Specialist to own the company's employee training, onboarding, and systems education. You will lead program rollouts, develop training materials, and serve as a subject matter expert for platforms like CINC, HOAce, AvidXchange, and Vonage.

You will partner with the President and Regional Directors on company-wide initiatives, manage onboarding through ramp, and deliver board training for transitioning communities, ensuring consistent