Training Lead

markelcorp; Richmond (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Markel is seeking a Training & Development Manager to join the Change Management Office and lead learning and enablement efforts that support enterprise transformation initiatives. This role develops learning strategies, designs and delivers training solutions, and ensures employees successfully adopt new processes, technologies, tools, and ways of working.

The role requires 7-10 years of experience in Training, Learning & Development, and strong instructional design, facilitation, and

Qualifications

• 7-10 years of experience in Training, Learning & Development, Instructional Design, Change Management, or related field.
• Proven experience leading learning initiatives for large-scale transformations.
• Strong instructional design with curriculum development, eLearning, job aids, and performance support.
• Excellent facilitation, presentation, consulting, and stakeholder management skills.
• Experience creating learning strategies that drive adoption and business outcomes.
• Experience partnering with leaders to identify performance gaps and readiness risks.

Responsibilities

• Lead learning and enablement strategies for enterprise transformation initiatives.
• Design curricula, learning paths, eLearning modules, and training materials.
• Deliver instructor-led, virtual, hybrid, and train-the-trainer programs.
• Support readiness assessments, adoption measurement, and continuous improvement.
• Collaborate with Change Management, Operations, Product, Technology, and Business teams.

Skills

Instructional Design

Training & Development

Change Management

Stakeholder Management

Curriculum Development

Facilitation

Leadership

Learning Strategies

Adult Learning

Tools

Learning technologies

AI-enabled tools

Job description

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

Markel is seeking a Training & Development Manager to join the Change Management Office (CMO) and lead learning and enablement efforts that support enterprise transformation initiatives. This role is responsible for developing learning strategies, designing and delivering training solutions, and ensuring employees successfully adopt new processes, technologies, tools, and ways of working.

Key Responsibilities

• Learning Strategy & Consulting

  Lead learning and enablement strategies for enterprise transformation initiatives.

  Partner with business leaders, project teams, and Change Managers to identify knowledge gaps, performance needs, and adoption risks.

  Conduct learning needs assessments and define role-based learning requirements.

  Develop learning strategies that align with business objectives, project goals, and change outcomes.

  Serve as a trusted advisor on learning, employee development, and enablement best practices.

  Recommend learning solutions that improve employee performance, proficiency, and adoption.

• Instructional Design & Content Development

  Design and develop curricula, learning paths, eLearning modules, instructor-led training materials, videos, job aids, quick reference guides, and performance support resources.

  Apply adult learning principles and instructional design methodologies to create engaging and effective learning experiences.

  Translate complex business processes, technology solutions, and organizational changes into clear, actionable learning content.

  Leverage learning technologies and AI-enabled tools to improve content quality, speed, and scalability.

  Establish and maintain training standards, templates, and reusable learning assets.

• Training Delivery & Facilitation

  Deliver instructor-led, virtual, hybrid, and train-the-trainer learning programs.

  Facilitate workshops, office hours, and learner support sessions.

  Partner with subject matter experts and business stakeholders to validate learning content and objectives.

  Support leader and manager enablement activities that reinforce organizational change and adoption.

  Manage learner participation, completion tracking, and training reporting.

• Change Enablement & Adoption

  Support organizational readiness efforts through learning, reinforcement, and knowledge transfer activities.

  Measure training effectiveness, learner proficiency, and adoption outcomes using assessments, surveys, and performance metrics.

  Develop reinforcement strategies that sustain knowledge retention and behavior change following implementation.

  Identify and mitigate learning-related risks and adoption barriers.

  Partner with Change Managers to support readiness assessments, adoption measurement, and continuous improvement activities.

• Collaboration & Continuous Improvement

  Partner with Change Management, Operations, Product, Technology, and Business teams to support enterprise initiatives.

  Ensure learning strategies are integrated into project, implementation, and adoption plans.

  Support enterprise transformation initiatives, system implementations, process improvements, AI adoption efforts, and organizational change programs.

  Stay current on learning technologies, instructional design trends, AI-enabled learning tools, and change management best practices.

  Drive continuous improvement through lessons learned, feedback analysis, and data-driven enhancements to learning programs.

Qualifications

7-10 years of experience in Training, Learning & Development, Instructional Design, Change Management, Organizational Effectiveness, or a related field.

Proven experience leading learning and enablement efforts for large-scale business, process, technology, or organizational transformation initiatives.

Strong instructional design expertise, including curriculum development, eLearning, job aids, and performance support resources.

Strong facilitation, presentation, consulting, and stakeholder management skills.

Experience developing learning strategies that drive business outcomes and employee adoption.

Experience consulting with leaders and stakeholders to identify performance improvement opportu