Enterprise Learning & Change Leader

Markel; Richmond (VA); On-site; USD 83,000 - 172,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) with employer match

Employee Stock Purchase Plan

Paid time off and holidays

Parental leave

Job summary

Markel is seeking a Training & Development Manager to join the Change Management Office (CMO) and lead learning and enablement for enterprise transformation. You will develop learning strategies, design training solutions, and ensure employees adopt new processes, technologies, and ways of working.

As a strategic partner to business leaders and project teams, you will drive readiness and adoption, lead learning across a portfolio of initiatives, and support organizational transformation.

Qualifications

• 7-10 years of experience in Training, Learning & Development, Instructional Design, Change Management, or related field.
• Proven experience leading learning and enablement for large-scale transformation initiatives.
• Strong instructional design expertise, including curriculum development, eLearning, job aids, and performance support resources.
• Strong facilitation, presentation, consulting, and stakeholder management skills.
• Experience developing learning strategies that drive business outcomes and adoption.
• Experience consulting with leaders and stakeholders to identify performance improvement opportunities.
• Experience partnering with cross-functional business and technology teams.
• Proficiency with Microsoft 365 tools, including Teams, SharePoint, PowerPoint, and Copilot.
• Insurance industry experience preferred.

Responsibilities

• Lead learning and enablement strategies for enterprise transformation initiatives.
• Partner with business leaders, project teams, and Change Managers to identify knowledge gaps, performance needs, and adoption risks.
• Conduct learning needs assessments and define role-based learning requirements.
• Develop learning strategies that align with business objectives, project goals, and change outcomes.
• Serve as a trusted advisor on learning, employee development, and enablement best practices.
• Recommend learning solutions that improve employee performance, proficiency, and adoption.
• Design and develop curricula, learning paths, eLearning modules, instructor-led training materials, videos, job aids, quick reference guides, and performance support resources.
• Apply adult learning principles and instructional design methodologies to create engaging and effective learning experiences.
• Translate complex business processes, technology solutions, and organizational changes into clear, actionable learning content.
• Leverage learning technologies and AI-enabled tools to improve content quality, speed, and scalability.
• Establish and maintain training standards, templates, and reusable learning assets.
• Deliver instructor-led, virtual, hybrid, and train-the-trainer learning programs.
• Facilitate workshops, office hours, and learner support sessions.
• Partner with subject matter experts and business stakeholders to validate learning content and objectives.
• Support leader and manager enablement activities that reinforce organizational change and adoption.
• Manage learner participation, completion tracking, and training reporting.
• Support organizational readiness efforts through learning, reinforcement, and knowledge transfer activities.
• Measure training effectiveness, learner proficiency, and adoption outcomes using assessments, surveys, and performance metrics.
• Develop reinforcement strategies that sustain knowledge retention and behavior change following implementation.
• Identify and mitigate learning-related risks and adoption barriers.
• Partner with Change Managers to support readiness assessments, adoption measurement, and continuous improvement activities.
• Partner with Change Management, Operations, Product, Technology, and Business teams to support enterprise initiatives.
• Ensure learning strategies are integrated into project, implementation, and adoption plans.
• Support enterprise transformation initiatives, system implementations, process improvements, AI adoption efforts, and organizational change programs.
• Stay current on learning technologies, instructional design trends, AI-enabled learning tools, and change management best practices.
• Drive continuous improvement through lessons learned, feedback analysis, and data-driven enhancements to learning programs.

Skills

Training leadership

Learning strategy

Instructional design

Facilitation

Stakeholder management

Cross-functional collaboration

Project prioritization

MS 365 proficiency

Insurance industry experience

Job description

Markel is seeking a Training & Development Manager to join the Change Management Office (CMO) and lead learning and enablement for enterprise transformation. You will develop learning strategies, design training solutions, and ensure employees adopt new processes, technologies, and ways of working.

As a strategic partner to business leaders and project teams, you will drive readiness and adoption, lead learning across a portfolio of initiatives, and support organizational transformation.