Training & Education Manager

lifefitness; Rosemont (IL); Hybrid; USD 81,000 - 117,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Job summary

Life Fitness / Hammer Strength is seeking a Manager, Training & Education to lead the global training and education portfolio. You will direct a team delivering sales training, onboarding, product education, and customer learning programs that drive commercial excellence.

Reporting to the Director of Revenue Enablement, you will partner with Sales, Marketing, Product Management and Revenue Operations to build scalable learning solutions and measurable outcomes for business performance and

Responsibilities

• Execute and operationalize the strategy, roadmap, and operating model of the global Training and Education function, ensuring programs align with commercial priorities and business objectives.
• Lead internal and external training and education programs.
• Oversee sales training, new-hire onboarding, product education, customer education programs, and Life Fitness Academy initiatives.
• Oversee the execution and development of Life Fitness Academy and the global trainer network, including customer education, Train-the-Trainer programs, and expansion across customers, distributors, education partners, and international markets.
• Manage the learning & enablement ecosystem, including learning management system, content & enablement communication strategy, and training operations.
• Partner with business leaders to improve commercial effectiveness and readiness.
• Lead and develop a team of learning professionals.
• Measure program effectiveness and drive continuous improvement.

Job description

Join us as we empower the world to work out, creating healthier lives together.

At Life Fitness / Hammer Strength, we're building a best-in-class Training & Education function that strengthens the capabilities of our employees, customers, distributors, and trainers through impactful education and development programs. We're seeking a Training & Education Manager to lead the execution of our global training and education portfolio. This role will oversee a team responsible for sales training, onboarding, product education, customer learning, and Life Fitness Academy initiatives that drive commercial excellence. Reporting to the Director of Revenue Enablement, this role leads a global team responsible for sales training & onboarding, product education, customer education, Life Fitness Academy programming, learning management system administration, content management, and training operations. The Manager partners closely with Sales, Marketing, Product Management, and Revenue Operations to build scalable learning solutions that improve business performance and customer experience.

This is a hybrid position based out of our Global Support Center in Rosemont, IL. Monday and Friday are remote while Tuesday through Thursday are in-office collaboration days.

As our Manager, Training & Education, you will:

• Execute and operationalize the strategy, roadmap, and operating model of the global Training and Education function, ensuring programs align with commercial priorities and business objectives.
• Lead internal and external training and education programs.
• Oversee sales training, new-hire onboarding, product education, customer education programs, and Life Fitness Academy initiatives.
• Oversee the execution and development of Life Fitness Academy and the global trainer network, including customer education, Train-the-Trainer programs, and expansion across customers, distributors, education partners, and international markets.
• Manage the learning & enablement ecosystem, including learning management system, content & enablement communication strategy, and training operations.
• Partner with business leaders to improve commercial effectiveness and readiness.
• Lead and develop a team of learning professionals.
• Measure program effectiveness and drive continuous improvement.

What Life Fitness / Hammer Strength is looking for in our Manager, Training & Education:

• Bachelor's degree or equivalent experience.
• 5+ years of experience in training, learning & development, sales enablement, or customer education.
• 2+ years of people leadership experience.
• Experience developing training for customer-facing teams.
• Experience with Learning Management Systems and digital learning platforms.
• Strong communication, facilitation, project management, and stakeholder management skills.

Join us and help shape the future of learning, enablement, and customer education across the Life Fitness / Hammer Strength commercial organization.

At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation -in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives.

At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits.

The salary range for this position, intended for U.S. applicants, is $81,000 - $117,400 annually.

This position is eligible to participate in Life Fitness / Hammer Strength's annual Manager Incentive Plan to receive an annual discretionary bonus in addition to base salary. The amount of bonus varies based on company and individual performance goals and is subject to the terms and conditions of the applicable incentive plan.

Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid