Training Center Customer Success Specialist

Health and Safety Council®; Gonzales (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

Health and Safety Council® seeks a Customer Service Representative in the Training department to handle student check-ins, answer inquiries, and support scheduling. This role involves lab monitoring, proctoring, and ensuring a secure, well-run training environment.

The position requires a high school diploma or GED and strong communication skills. English proficiency is essential; Spanish is a plus. This on-site role operates in a fast-paced office setting with occasional travel.

Qualifications

• High school diploma or GED or related customer service experience.
• Ability to read, write, and speak English; Spanish helpful.
• Strong problem solving, and ability to follow instructions in a deadline-driven environment.

Responsibilities

• Ensure a smooth check-in process for students.
• Answer phone calls and help customers with questions or concerns.
• Assist with inquiries and scheduling issues.
• Maintain confidentiality regarding students’ information.
• Maintain a positive and professional attitude with customers.
• Work with other CSRs to answer calls promptly.
• Set up and break down instructor-led courses.
• Observe student behaviors in training rooms and labs.
• Ensure integrity of testing processes and security.
• Assist students with questions and concerns during labs.
• Walk and stand for extended periods while monitoring.
• Encourage positive client learning and uphold standards.
• Check in trainees and verify identification prior to testing.
• Monitor trainees throughout training events.
• Explain course/exam processes and lab rules to trainees.
• Assist with technical setup and navigation issues.
• Report irregularities to management immediately.
• Maintain professional and respectful demeanor.
• Cover lunches and breaks as needed.
• Report course problems to Supervisor of Live Online Proctoring.
• Perform other duties as assigned.

Skills

Communication Proficiencies

Troubleshooting

Multitasking

Technical Capacity

Customer/Client Focus

Problem Solving/Analysis

Teamwork Orientation

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Outlook

OMNI

S2V

Job description

Health and Safety Council® seeks a Customer Service Representative in the Training department to handle student check-ins, answer inquiries, and support scheduling. This role involves lab monitoring, proctoring, and ensuring a secure, well-run training environment.

The position requires a high school diploma or GED and strong communication skills. English proficiency is essential; Spanish is a plus. This on-site role operates in a fast-paced office setting with occasional travel.