Training & Health Services Specialist

Health & Safety Council

Gonzales (LA)

On-site

USD 32,000 - 52,000

Full time

4 days ago

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Job summary

Health & Safety Council is seeking a Customer & Health Service Representative to support training, customer service, and occupational health testing across our Gulf Coast programs. You will work with trainees, instructors, and medical staff to ensure compliant, efficient, and high-quality service delivery; duties include eLearning lab support, scheduling, testing, and data confidentiality.

Travel to various locations may be required; relevant certifications (NIOSH, CAOCH, drug/alcohol testing)

Qualifications

High school diploma or GED required.
Entry-level proficiency in Word, Excel, PowerPoint, and Internet Explorer.
Willingness to travel and work at different locations.
Completion of required certifications (NIOSH, CAOCH, drug/alcohol testing) within designated timeframes.
Strong customer service and communication skills.
Ability to work independently and adapt to varied environments.
Decision-making under pressure with strong attention to detail.
Willingness to cross-train and assist other departments.

Responsibilities

Open or close eLearning lab daily; maintain cleanliness and inventory.
Check in trainees, verify identification, and launch courses or exams.
Proctor trainees and enforce testing protocols and company policies.
Assist Safety Instructors with classroom setup, material inventory, and testing procedures.
Report course discrepancies and unethical behavior to management.
Greet and process trainees, verify credentials, and issue badges.
Handle fax registrations, payments, and course requirement confirmations.
Use custom software applications for scheduling and trainee management.
Respond to customer inquiries and assist other departments during peak periods.
Administer respirator fit tests, audiometric tests, drug/alcohol screenings, and pulmonary function tests.
Calibrate, inspect, and maintain testing equipment per manufacturer guidelines.
Ensure confidentiality of customer data and compliance with CFR standards.
Disinfect and inspect equipment after each use.
Respond to after-hours calls and support medical services as needed.