Training Associate

Privia Health; Columbus (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and pet

401K and paid time off

Wellness programs

Annual bonus up to 10%

Job summary

Privia Health is seeking a Training Associate to deliver in-person and webinar-based training for providers and Care Center staff, focusing on efficiency, delegation, and population health initiatives. The role supports go-live and on-demand help, trains on athenahealth concepts, and tailors curricula to center needs.

You will monitor e-learning completion, schedule trainings, and collaborate with Implementation and Product teams to achieve goals.

Qualifications

• Bachelor's degree preferred or background and experience in a healthcare setting.
• Familiarity with extended medical terminology.
• Excellent communication, organizational, and time management skills.
• Strong interpersonal skills to work with diverse teams.
• Ability to work in a fast-paced, changing environment and comply with HIPAA.
• Must have a valid driver’s license and reliable transportation.
• Experience with EMR systems; athenaClinicals and athenaCollector preferred.

Responsibilities

• Delivers pre-live training to providers, clinical staff, and administrative staff focused on efficiency and population health.
• Provides go-live and on-demand support for Care Center staff.
• Leverages curriculum and tools to train EHR concepts.
• Customizes best-practice curriculum based on workflow assessments.
• Monitors online e-learning completion and ensures on-time delivery of training.
• Uses metrics to identify centers needing additional training and collaborates with cross-functional teams.
• Serves as athenahealth SME for Privia teams and delivers excellent customer service.

Skills

Communication skills

Organizational skills

Time management

Interpersonal skills

Adaptability

Problem solving

Education

Bachelor's degree preferred or healthcare background

Tools

athenaClinicals

athenaCollector

Job description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well‑being of providers.

Location: 70% travel required to support our GA/TN/KY/OH markets.

The Training Associate facilitates in-person and webinar-based training programs for providers and Care Center staff. Our training program sets Care Centers up for success using the EHR and emphasizes Privia Best Practice workflows. In addition, the Training Associate serves as a resource to colleagues in an expert capacity.

Primary Job Duties

• Delivers pre‑live training to providers, clinical staff, and administrative staff focused on efficiency, delegation, and population health initiatives.
• Provides go‑live support and at‑the‑elbow support for the Care Center.
• Leverages curriculum and tools to train EHR concepts.
• Customizes best practice curriculum based on workflow assessment findings and unique needs of a Care Center.
• Monitors online e‑learning completion.
• Ensures that training is scheduled and delivered on‑time.
• Leverages reporting of key metrics to identify providers and care centers in need of additional training.
• Works collaboratively with Implementation, Product Performance, and Performance Team members to accomplish goals.

• Works collaboratively with and serves as an athenahealth SME for other Privia teams.
• Provides excellent customer service through creative problem solving and follow through.

• Bachelor's degree preferred or background and experience in a healthcare setting
• Familiarity with extended medical terminology.
• Must demonstrate excellent communication, organizational, and time management skills.
• Must demonstrate strong interpersonal skills to interact positively and productively with a variety of personnel within teams and across organizational lines.
• Ability to work in a very fast‑paced and changing work environment.
• Must comply with HIPAA rules and regulations.
• Must have a valid driver’s license and have a reliable form of transportation.
• Previous experience with an EMR or practice management system. Experience with athenaClinicals and athenaCollector is preferred.

Interpersonal Skills & Attributes

• Collaborative, customer‑focused and able to create visible value.
• Team approach to working with others, ability to perform a variety of duties within any work‑day and organizational skills.
• Attention to detail.
• Excellent communication and client facing skills.
• Excellent organizational skills.
• Technical aptitude.

The salary range for this role is $55,000.00 to $65,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work)

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. Use online speed tests like https://www.speedtest.net/ to verify your connection.

Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.