Training Associate

Privia Health; Houston (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Pet insurance

401K

Paid time off

Wellness programs

Bonus opportunities

Job summary

Privia Health is seeking a Training Associate to lead in-person and webinar-based training for providers and Care Center staff across TX markets. The role emphasizes EHR concepts, best-practice workflows, and on-the-spot problem solving.

Responsibilities include pre-live training, go-live support, curriculum customization, and collaboration with cross-functional teams. Travel for TX/WA/CA/AZ markets up to 70% is required, with HIPAA compliance and a strong customer-service mindset expected.

Qualifications

• Bachelor's degree preferred or equivalent background and experience in a healthcare setting.
• Prior knowledge of athenaNet is highly preferred.
• Familiarity with extended medical terminology.
• Excellent communication, organizational, and time management skills.
• Interpersonal skills to interact with diverse teams.
• Ability to work in a fast-paced, changing environment.
• HIPAA compliance and secure handling of patient information.
• Must have a valid driver's license and reliable transportation.
• Experience with EMR or practice management systems; athenaClinicals/athenaCollector preferred.

Responsibilities

• Delivers pre-live training to providers, clinical staff, and administrative staff focusing on efficiency, delegation, and population health.
• Provides go-live and on-the-elbow support for the Care Center.
• Leverages curriculum to train EHR concepts.
• Customizes best practice curriculum based on workflow findings and Care Center needs.
• Monitors online e-learning completion.
• Ensures training is scheduled and delivered on-time.
• Uses reporting to identify providers and centers needing additional training.
• Collaborates with Implementation, Product Performance, and Performance Team; serves as athenahealth SME.
• Delivers excellent customer service through problem solving and follow-through.

Skills

Communication

Organizational skills

Time management

Driver's license

Client-facing skills

Education

Bachelor's degree or equivalent

Tools

athenaNet

athenaClinicals

athenaCollector

Job description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Job Description

Location: Must reside or be open to relocate to our TX markets

70% travel required to supporting our TX/WA/CA/AZ Markets

The Training Associate facilitates in-person and webinar-based training programs for providers and Care Center staff. Our training program sets Care Centers up for success using the EHR and emphasizes Privia Best Practice workflows. In addition, the Training Associate serves as a resource to colleagues in an expert capacity.

Primary Job Duties:

Delivers pre-live training to providers, clinical staff, and administrative staff focused on efficiency, delegation, and population health initiatives.

Provides go-live support and at-the-elbow support for the Care Center.

Leverages curriculum and tools to train EHR concepts.

Customizes best practice curriculum based on workflow assessment findings and unique needs of a Care Center.

Monitors online e-learning completion.

Ensures that training is scheduled and delivered on-time.

Leverages reporting of key metrics to identify providers and care centers in need of
additional training.

Works collaboratively with Implementation, Product Performance, and Performance Team members to accomplish goals.

Works collaboratively with and serves as an athenahealth SME for other Privia teams.

Provides excellent customer service through creative problem solving and follow through.

Qualifications

• Bachelor's degree preferredor equivalent background and experience in a healthcare setting
• Prior knowledge of athenaNetis highly preferred.

Familiarity with extended medical terminology.

Must demonstrate excellent communication, organizational, and time management skills.

Must demonstrate strong interpersonal skills to interact positively and productively with a variety of personnel within teams and across organizational lines.

Ability to work in a very fast-paced and changing work environment.

Must comply with HIPAA rules and regulations.

Must have a valid drivers license and have a reliable form of transportation.

Previous experience with an EMR or practice management system. Experience with athenaClinicals and athenaCollector is preferred.

Interpersonal Skills & Attributes:

Collaborative, customer-focused and able to create visible value.

Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills.

Excellent communication and client facing skills.

Excellent organizational skills.

Technical aptitude.

The salary range for this role is $55,000.00 to $65,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/ . This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better whenour people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.

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