Training Associate

Priviahealth; Arlington (VA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Pet insurance

401K

Paid time off

Wellness programs

Job summary

Privia Health is seeking a Training & Education Specialist to deliver pre-live training for providers and staff across multiple markets. You will support go-live activities and tailor curriculum to workflows while ensuring on-time delivery and effective adoption of care initiatives.

The role requires collaboration with cross-functional teams and a strong focus on customer service in a fast-paced environment. DMV-region relocation and travel are involved.

Qualifications

• Bachelor's degree or equivalent healthcare background.
• Experience with HIPAA and healthcare privacy rules.
• Excellent communication, organizational, and time management skills.

Responsibilities

• Delivers pre-live training to providers and staff on efficiency and population health.
• Provides go-live and on-the-elbow support for the Care Center.
• Customizes curriculum based on workflow assessments.
• Monitors online e-learning completion and schedules training.
• Collaborates with Implementation, Product Performance, and Performance teams.
• Serves as athenahealth SME and delivers exceptional customer service.

Skills

Communication skills

Interpersonal skills

Time management

Organizational skills

Technical aptitude

Customer service

Team collaboration

Education

Bachelor's degree

Tools

AthenaNet

AthenaClinicals

AthenaCollector

Job description

Location: Must reside or be open to relocate to our DMV Region (VA/MD/DC)

70% travel required to supporting our VA/MD/DC/CT/IN markets

Primary Job Duties:

• Delivers pre-live training to providers, clinical staff, and administrative staff focused on efficiency, delegation, and population health initiatives.
• Provides go-live support and at-the-elbow support for the Care Center.
• Leverages curriculum and tools to train EHR concepts.
• Customizes best practice curriculum based on workflow assessment findings and unique needs of a Care Center.
• Monitors online e-learning completion.
• Ensures that training is scheduled and delivered on-time.
• Leverages reporting of key metrics to identify providers and care centers in need of additional training.
• Works collaboratively with Implementation, Product Performance, and Performance Team members to accomplish goals.
• Works collaboratively with and serves as an athenahealth SME for other Privia teams.
• Provides excellent customer service through creative problem solving and follow through.
• Bachelor's degree preferred or equivalent background and experience in a healthcare setting
• Prior knowledge of athenaNet is highly preferred.
• Familiarity with extended medical terminology.
• Must demonstrate excellent communication, organizational, and time management skills.
• Must demonstrate strong interpersonal skills to interact positively and productively with a variety of personnel within teams and across organizational lines.
• Ability to work in a very fast-paced and changing work environment.
• Must comply with HIPAA rules and regulations.
• Must have a valid drivers license and have a reliable form of transportation.
• Previous experience with an EMR or practice management system. Experience with athenaClinicals and athenaCollector is preferred.

Interpersonal Skills & Attributes:

• Collaborative, customer-focused and able to create visible value.
• Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills.
• Attention to detail.
• Excellent communication and client facing skills.
• Excellent organizational skills.
• Technical aptitude.

The salary range for this role is $55,000.00 to $65,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs) . This role is also eligible for an annual bonus targeted at 10%. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/ . This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.