Sr. Platform Specialist

Privia Health; Northern (KY); Hybrid; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Paid time off

Annual bonus (15%)

Job summary

Privia Health in the United States seeks a Senior Platform Specialist to support athenaOne for Privia Medical Group clinicians. You will partner with end-users and the Privia Clinical IT team to gather business requirements, configure athenaOne content, and lead complex projects to success.

The role emphasizes issue management, project planning, platform management, and team oversight, with remote support and CRM queue management. Strong EHR configuration experience is essential.

Qualifications

• Bachelor’s degree in related field or equivalent work experience.
• 2+ years clinical and/or managed care experience.
• 2+ years experience with EHR configuration and customization, athenaNet strongly preferred.
• Understanding of clinical terminology.
• Experience in ambulatory healthcare settings.

Responsibilities

• Act as a Clinical Informatics SME for athenaNet and athenaOne.
• Document, track, and resolve athenaNet issues within SLA.
• Assist with testing and troubleshooting athenaNet configuration.
• Lead medium to large projects and manage client relationships.
• Provide remote support for EHR issues and maintain process documentation.

Skills

Clinical informatics

Issue resolution

CRM familiarity

Project coordination

Ambulatory healthcare

Education

Bachelor's degree or equivalent

Tools

AthenaNet

AthenaOne

Google Suite

Job description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers

Job Description

The Senior Platform Specialist is responsible for supporting the athenaOne applications for use by Privia Medical Group clinicians. The Senior Platform Specialist will work closely with end-users and the Privia Clinical IT team to understand functional business requirements, configure and customize athenaOne content to support these needs and be the subject matter expert in athenaOne functionality. The primary responsibilities of this role will be to manage and resolve complex issues, lead initiatives, and ensure the success of a variety of complex projects.

Issues Management

• Act as a Clinical Informatics subject matter expert in assisting users to improve efficiencies with the technologies supporting athenaNet
• Document, track, and take appropriate actions to close or escape athenaNet related issues in a timely manner
• Assist with testing and troubleshooting all aspects of athenaNet
• Complex issue management and highest-tier issue support
• Provide remote support to assist with EHR issues when needed
• Manage CRM queue to follow SLA parameters

Project Management

• Owns Medium/Large Projects
• Lead project planning sessions
• Manage project progress
• Manage relationship w/ clients & stakeholders
• Support data collection related to system configuration
• Identify opportunities to coordinate with PMO

Platform Management

• Maintain up-to-date knowledge of the athenaNet software applications
• Maintain and update platform standards across all markets
• Support testing of athenaNet configuration
• Configure and customize athenaOne

Team Management

• Train employees, end-users, and new providers on athena functionality to ensure proper utilization of the EHR
• Assist with ongoing maintenance of internal process documentation
• Provide oversight and guidance for platform associates and contractor teams
• Other

Qualifications

• Bachelor’s degree in related field, or equivalent work experience preferred
• 2+ years of clinical and/or managed care experience
• 2+ years experience with EHR configuration and customization, athenaNet strongly preferred
• Understanding of clinical terminology
• Experience working in an ambulatory healthcare setting
• Knowledge of ambulatory healthcare operations including referrals, scheduling, registration, check-in, insurance and patient billing operations, patient encounters,
• Experience using Google Suite, including Docs, Sheets, Slides, Forms, and Sites or equivalent software
• Solid understanding of healthcare informatics
• Analysis, synthesis, and problem solving skills
• Familiarity with CRM systems and practices
• Familiarity with Project Management systems/tools
• Experience communicating with stakeholders at all levels of the organization
• Results-driven
• Multi-tasking skills and planning for prioritizing workload.
• Excellent telephonic and in person communication skills
• Strong interpersonal skills
• Willingness to learn and grow

The salary range for this role is $72,000.00 to $85,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 15% .The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/ . This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better whenour people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.